I have a gorgeous Emonda ALR 4 that I am absolutely in love with. It is about two and half months old.
Since the first day I got it, I have been having issues with the chain.
1. When I ride it, if I back pedal 2-3 times it comes off
2. When I am riding and I encounter a bumpy road, a few bumps here and there……the chain comes off
Note: This happens quite often. At least once a day. (Attached photos).
I took it to the trek store that I bought it from (a few times) and they keep telling me the same response.
“We have examined and tested the bike but we don’t see a problem to it.”
Is this a common issue or my bike is the issue?
If so, how can I fix this? Thanks
by kranium85