So this morning sucked. However, I am thankful I was able to get up on two feet and walk away with just some road rash. After my ride I was crossing the street out of the course I ride and lifted my front wheel onto the curb which I normally do. Next thing I know my handlebars lifted and the bike collapse to the ground and I went with it.
Not sure if Trek would warranty something like this but i’m looking to get in touch and share what happened.
nhluhr on
Is the blue stuff carbon paste or normal grease?
AndrewRosch on
Glad you’re okay. Head to your local Trek retailer (even if it’s not the location you bought it from) so they can take a look, file a warranty claim, and ensure nothing else is damaged.
Chicagofan00 on
Yikes! Glad you are ok and hopefully you can get this squared away with a warranty replacement.
uCry__iLoL on
Head to your nearest Trek dealer and demand a warranty repair. This is outrageous.
Dull_Obligation_3350 on
This should never happen. Definitely contact Trek.
TriMan66 on
Yikes, I’m glad you were able to walk away from that with just some scraps.
cycologize on
Jeez, that’s scary. Trek should take care of you
Embarrassed-Cake2861 on
That does suck. Glad you weren’t hurt. I’m sure the Trek service center will take care of you to the best of their abilities and land you somewhere between warranty replacement, goodwill replacement, or discounted replacement. They’ll likely ask about the number of headset spacers above and below the stem prior to it coming apart; who installed what appears to me as a non-OEM stem; if self installed, what tools you used to observe the torque spec, and if there was play in the rocking in the fork/headset that went unaddressed.
uniqueglobalname on
Who tightened the stem…?
lskapral on
did you use an impact gun to tighten the stem?
Working-Promotion728 on
I’m surprised the compression plug is that shallow. I would think Trek would include a deeper one.
12 Comments
So this morning sucked. However, I am thankful I was able to get up on two feet and walk away with just some road rash. After my ride I was crossing the street out of the course I ride and lifted my front wheel onto the curb which I normally do. Next thing I know my handlebars lifted and the bike collapse to the ground and I went with it.
Not sure if Trek would warranty something like this but i’m looking to get in touch and share what happened.
Is the blue stuff carbon paste or normal grease?
Glad you’re okay. Head to your local Trek retailer (even if it’s not the location you bought it from) so they can take a look, file a warranty claim, and ensure nothing else is damaged.
Yikes! Glad you are ok and hopefully you can get this squared away with a warranty replacement.
Head to your nearest Trek dealer and demand a warranty repair. This is outrageous.
This should never happen. Definitely contact Trek.
Yikes, I’m glad you were able to walk away from that with just some scraps.
Jeez, that’s scary. Trek should take care of you
That does suck. Glad you weren’t hurt. I’m sure the Trek service center will take care of you to the best of their abilities and land you somewhere between warranty replacement, goodwill replacement, or discounted replacement. They’ll likely ask about the number of headset spacers above and below the stem prior to it coming apart; who installed what appears to me as a non-OEM stem; if self installed, what tools you used to observe the torque spec, and if there was play in the rocking in the fork/headset that went unaddressed.
Who tightened the stem…?
did you use an impact gun to tighten the stem?
I’m surprised the compression plug is that shallow. I would think Trek would include a deeper one.