Can we talk about the shitty design of that and the quality of de tools?
The bolt from the cp0018 which is secured with 12 nm.
I rounded this bold without a chance of loosen it….
I read it happend too a few people for me this is not designed too be done correctly…
I am so angry.
Can it get fixed by a certified canyon partner?
by ArvidZwahlen
7 Comments
Email Canyon and see what they suggest
Congrats. You have to drill it out 🥸 its absolute Pain…
What have you used?
I did not have issues with this bolt yet but the screw quality overall is really bad. I already had one of the handlebar screws rounded after slipping literally once and barely got it out…
I was in a similar situation with my Look road bike: seat post clamp screw was made out of cheese so I had to order new clamp (glad I even found one) to change the hex screw. With an extractor bit I was able to get it out, but oh my was I sweating nervously! Everything made out of carbon + extractor bit = sweaty times!
Did you try with oversized torx bit? It might do the trick!
If you do have a Canyon partner near you, you will be fine. They will do the work and Canyon pays the bill. Just email Canyon and they will open a case for you.
This design is OK if everything is done right. But it happens sometimes when this bolt was tightend they didn’t apply anti-seize lube on it. Then you won’t be able to move it with 20,30 whatever force that’s over the limit.
Don’t worry too much unless the bike shop tell you they can’t remove it.
Don’t feel too bad about yourself. I also managed to round out the seatpost clamp screw on my new Aeroad CF SLX 8 Di2. I followed the instructions to the letter with the tool they supplied to me (the accuracy of which is laughable IMO) but before I reached the indicated torque I could already feel it slipping through. These screws are really not of great quality. Such a shame! Long story short, I had to open a case for a new clamp and still waiting for a response. Until that time, no driving for me because I can’t fixate the seatpost 🙁 Luckily I didn’t strip it enough to have to drill it out. Hope your situation is resolved quickly.