According to Canyon they write «It seems like it might be the cables that needs some new routing». But i mean, its a brand new bike, how is that possible :(?
Brand new Canyon Ultimate. What could be wrong ?
byu/sammadet9 inbikewrench
by sammadet9
According to Canyon they write «It seems like it might be the cables that needs some new routing». But i mean, its a brand new bike, how is that possible :(?
Brand new Canyon Ultimate. What could be wrong ?
byu/sammadet9 inbikewrench
by sammadet9
10 Comments
It’s not your job to trouble shoot issues with a brand new bike, it’s Canyon’s. You have a couple options:
Return the bike. Canyon has a 30 day no questions return policy.
Tell Canyon to fix it. They’ll have you take the bike to a local partner, or have VeloFix come to you. The options in your area will vary.
Time to pick one. Again, it’s not your job to try and resolve the issue. It’s their job to fix it. That noise is not normal.
you bought a canyon, yeah
Sounds like a cable that’s not secure properly. But as others have said, it shouldn’t be down to you to fix it. Canyon should.
You answered your own question when you wrote “Canyon”. I was hours away from purchasing and then tried calling them to ask a simple question. That’s when I learned what it’s like working with Canyon. I invested half a day trying to get an answer and the experience got Significantly worse. Went from being super excited to no chance in one day.
Oh and be EXTRA careful if you have to ship it back. Any scratch on the bike will be your responsibility and they won’t let you take it to any of their offices. I have one right by me in So Cal who will not ship it back for you. Almost like they are hoping you’ll mess it up.
99% sure it’s NOT a cable. You can check if it’s a cable by just grabbing them when loose and rattling or turning bars to feel tension. To me, it sounds exactly like the headset/bearings. I had nearly the exact same thing on my bike and every time turning past the same place I’d get the same hard clack noise. I took the bars off and dropped the fork to find things chewed up inside.
Since this is a brand new bike my guess is not enough or too much torque for the headset bolt. See if tightening or loosening the headset helps. But honestly on a brand new bike?!? I’d be demanding a new bearing set, yours might have gotten rusted in storage or something. Hopefully a local bike shop would take 5 min to look at it and charge you like $10 or less to diagnose
Normal canyon things.
While you turn the bar with one hand, use your other hand to grab a cable at either an entry or exit point. If you do that with all cables at all exit/entries, you should be able to feel where that noise is coming from, assuming it’s from a cable. Cable movement would be my first assumption, but there could be a foreign piece stuck inside the steerer/frame, or maybe your wheel’s QR isn’t tight.
Whatever it is, I’d say there is a +99% chance it’s not a big deal, but yes, get it resolved.
Two things: First – My 5yr old Ultimate SLX with 36k miles has zero issues that aren’t wear items. Even been through a few crashes and held up fine. I ride with half a dozen people who own newer Canyons, all of which are trouble free. There’s a competing data point for you.
Second: Sounds like cables slapping on the frame (inside or out). As others have said, if you aren’t happy, contact Canyon.
Take it to the nearest Canyon dealer. Oh wait…
Sounds like the cable routing inside the frame. Smacking against the carbon