I placed an order and last week on the Rapha website in the sale with just under a £100 pound off for a pair of Proteam Winter Tights with pad ll. When I got to checkout it showed that there were two pairs left in stock. So I bought them quickly hoping to get them. Rapha are really good at shipping and you usually get the product in one to two days. But these showed that they were still processing after 3 days so I emailed customer services and they said that the order has not been scanned and therefore lost in transit. So they setup a replacement. Well you can guess what happened next. The day after next two pairs arrived by two different courier services. And the second pair was left in the recycling bin in the front garden. So now I have got 2 pairs. Rapha have not been in touch since and it’s been nearly over a week. Do I send the extra pair back or just accept it was their mistake and reap the reward?
by ClockworKubrick
16 Comments
You can alert them, more than likely they’ll say keep it, too much trouble on their side.
Walmart family won’t even notice they’re gone
I think you can call them, I doubt they will make you send them back.
Disagree with the other people on this thread… would be amazed if they didn’t ask you to send them back.
It’s up to your conscience entirely. I would be sorely tempted to keep quiet.
keep it. there is no moral dilemma here.
Rapha is owned by a private equity firm backed by the WalMart family heirs. The Waltons are perhaps the most deserving family in America of being “taken advantage of” by consumers who benefit from their mistakes.
Keep the clothes. There’s no moral dilemma here.
It’s a massive corporation, overcharging on every item. You got lucky, enjoy it. For the record, Rapha Windblock is the single greatest peice of mtb cycling kit ever created.
Similar things happened to me from rapha a few years ago, ordered a jersey and ended up being delivered to the wrong address (nowhere near me). Emailed and got told the one I had ordered was out of stock and I could pick a different colour. Then the person who had my original package dropped it off a few days later apologising for opening it…..so I got two tops for the price of one 🤷♂️
You should return the pair IF it was your local bikeshop, but now… take the win!
What’s the moral dilemma here? If they contact you, send them back. If they don’t keep them.
I bet if you tell them what happened they would tell you to just keep it. I’ve bought other stuff (not Rapha) that was lost in transit then found. I was always told to just keep it.
You worry about a million dollar cooperative business.
If it was a local smal shop , okay!
You basically paying for the name, and okay the repair/year warranty is nice but nobody really use it. Rapha is like Apple
Bro, reap.
If the number was something like XL I can share my address with you so I can take the karma. 😂😂😂😂😂
Keep it. While the Waltons are slightly less evil than Jeff Bezos or Andy Jassy, fuck both Walmart and Amazon. Ironically, while Jeff is buying yachts and having bridges torn down just to move one and trying to one up Muskie Boi with BlueOrigin, the Waltons have invested in the bike infrastructure in and around Bentonville, AR.
Any retail business has a column in their accounting ledger called “shrink,” which is some percentage of their products which are lost, stolen, damaged, etc.
So, broadly, Rapha doesn’t care that they mistakenly shipped you two products. They’ve already accounted for the loss. Keep the tights.