My dealer assembled my trek Madone sl6 gen 7 on the floor and ended up chipping some paint from the fork. Now pleads guilty as charged and offers touch up paint for free with a sorry. Should I accept this deal or push it further to Trek via them.
Yes it’s small, tiny.
Yes I’ll never see the bottom of the fork again.
Yes it can be fixed with a simple drop of matte black nail paint.
But knowing that they almost deliberate caused it is making me angry.
by YatharthIMA
10 Comments
Hell no don’t take touch up and sorry. That was neglect on their part. They need to make it right.
This ain’t some cheap Walmart bike, you’re paying a lot of $$ for a new condition bike. Not a floor/scratch and dent/ demo model.
Send this frame back unacceptable
Come on people, don’t make the world a worse place by demanding a brand new bike because an invisible chip. It will only make bikes more expensive overall as Trek and your LBS will have to absorb the cost somehow and that means that next year every bike will be that much more expensive, either overall, or just at your LBS when they raise the price of every build and service because they know their customers will flip out at the smallest thing.
How about accepting the touchup, asking them for a free service or two down the line on your nice new bike. They will likely be happy to do so.
Or you can be “that customer” whose bike magically takes longer in the shop than everyone else’s and parts that you need somehow take longer to ship than normal.
Make them make it right. They need to be more careful. Who wants to buy a bike that costs that much from a store with careless and reckless mechanics?
Is this a joke post?
Touch up paint and enjoy your bike. They didn’t deliberately chip the paint.
Honestly, what are you going to do the first time a little chunk of something flies up from the road and chips the paint?
Lmfao apparently the trek owner meme is real. Dude it’s a tiny mark on the BOTTOM of the forks, you will literally never see it. Your bike is going to get more damaged in the first week from riding it. Everyone else in this thread saying to demand a new bike is completely delusional
I would let it go. You are likely to get stone chips larger than that within a few hundred miles. Assuming this is your local dealer you probably want a good relationship with them when you bring it in for service – apart from it being a more pleasant experience overall it may ultimately save you money over time.
Maybe you could even ask for them to throw in
some service for a future visit.
I’d ask for a free component around $100. They should know better and didn’t. Had my bike almost 2 years, 10k miles and still no chip. Starting with 1 day 1, I want a free helmet or something.
karen