The sustainable productivity toolkit for very busy people
Thank you so much to Caitlin Rozario for this session
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TAGS: productivity,small business, webinar, productivity webinar, breaks, the power of breaks, how to get more done, business owner,taking breaks,burnout,unfocused, how to improve focus,motivtion,how to be productive,
Great hi anyone who is joining on recording um I’m going to dive straight in and we will do introductions and the like there um if you have any questions stick them in the chat I will periodically check back um and yeah just just ask away I’ll give you some
Opportunities to chat to me later on as well if there’s any questions that you feel maybe uncomfortable about sharing in in the group you can also um send messages directly to me and but yeah we are going to whiz through this because there’s a lot to get through in a very
Short space of time so here we go can everyone see my screen which is currently On oh sorry like I said I’m a bit of a a Google girly so Zoom is a bit alien to me right here we go can everyone see my my deck with my my new head shot’s taken at candid Studio which I highly recommend if anyone uh needs Head shots
Also hi Brad and little Brad this is oh oh baby Brad’s in a photo never mind I thought we had a little tiny person joining us today and productivity thinking but here we go okay cool Nicole woo candid yes Nicole’s had her head shot down at candid as well
Highly recommend female owned business in in Notting Hill so little plug for them we love to support the the female founder businesses so thank you everyone for coming today is the sustainable productivity tool kit for very busy people this is my kind of bread and butter Flagship presentation um like I
Said I’ve trimmed it down a little bit so to fit the time I Tred to do this usually in an hour and a half we’ve got a little bit less time today and I want to leave time for people to ask questions and things so I’m going to go
Through really really quickly I speak fast this is a you know take notes kind of situation it’s slightly more of a lecture than a than an interactive one but it’s just because I want to get as much of this through as possible um a lot of my other workshops are much more
Back and forth um so that you can ask you know more detailed questions but this is just I want to get as much to you as possible so let’s get started but I can see the chat up here ask me anything as you go along and yeah we’ll
Get started so today we’re going to cover the essential concepts of sustainable productivity and what sustainable productivity is because you might be like sounds like something but don’t really know key productivity tools tips and systems the power of work breaks and why you can’t control at all
Which I think is a super important thing it’s going to be around 45 minutes and there’ll be an optional Q&A at the end you’re more than welcome to stay I’m sticking around till 11: so you can ask me anything that you want from there okay I don’t share my slides just to
Make sure that people don’t NAB them but you are more than welcome to take any um little screenshots or things to for your reference that’s absolutely fine okay so about me um this is me these are my two dogs actually sadly Chester is no longer with us which is
Really sad but this is a lockdown photo um my co-founder makes my slides cuz I make slides hideously um and he says that this makes me more memorable and hopefully people will remember me when they think about booking people for Workshop so that’s why that’s there um
This is Reggie he is quite famous on Instagram like he doesn’t have his own account but he’s famous through my one so some of you may know him he’s a real character um that very much disrupts my productivity so I would say that I’m a productivity person in that I find it
Very interesting and that I’m really fascinated in trying to figure out how to get the most things done with the least amount of impact on the other things that I want to do we’ll go into that um in detail later but I’m certainly not always a productive person
That I think is really important excuse me because I think sometimes people come into these things thinking oh well you’re someone who’s like naturally switched on or whatever like you know how are you going to tell us these things but let me tell you if you knew
Me in school you would be like I don’t know how you’re here now I’m sure there are some like friends from school who are like what are you doing telling people this because I was so scatty so unproductive just not I was not the one so really important up top to tell you
That this is stuff that I’ve learned along the way so I’m a Believer in better work days I have worked for some amazing companies I’ve worked for some truly awful companies I’ve worked for myself um and I think that I have seen the gamut really in in different ways of
Working I think it’s also really important to let you know short story but a short version of a very long story up top um I have a visual impairment I got it when I was it developed came along when I was 18 I was in my first
Term at Cambridge and I just had allergic reaction to some medicine went blind for about a month um and I have a visual impairment now that I’ve had for 11 years this week which is wild I actually can’t believe that it’s that long um so oh my God 11 years this week
So I went back to UNI like straight away um 18y olds thinking they can do everything went back to UNI as soon as that as soon as I wasn’t blind and sorry we’ve got another entrance um and I had to learn a lot of these things a very
Hard way so I was upskilling not only going from a very scatty person at school going into Cambridge I was also upskilling being a fully able-bodied person who used to be able to read a book in a day no bother to really struggling to even make it through a
Poem I was also doing English it was so inconvenient um so a bit of context up top for how we got here um can everyone just make sure they’re on mute please as well just because um I don’t want to disrupt any backgrounds another thing is that I
Really don’t believe in business um despite the fact that I someone who frequently finds myself in a state of like tumbling through and feeling really busy I don’t believe that busyness is the best way to work so we’ll talk about some of those things there um and obviously viously quite obviously a dog
Person again my co-founder makes these slides he put dog person and then was like I don’t want to alienate the cat people and you also love cats so I’m going to put that there as well and I’m like fine leave it everyone is welcome here so I would love to see you sharing
Any learnings that you have from today so these top two how you can find me on Instagram just a a a little thing our inlude account is quite quiet at the moment as we’re rebranding which is really exciting so um a little bit quiet on there but please do share anything
That you learn um this is how we I don’t spend anything on marketing at all so how we book um workshops is purely through word of mouth so please do share it on um on Instagram and I’m very easy to find on LinkedIn because there are very few Caitlyn rosarios in the world
So yeah share away um even though I don’t look my best I don’t mind you sharing um okay I’ll leave those for just a second so you can all write them down okay we move on so I often take this out actually when I do um because I do business I do
Workshops to businesses and to um individuals like ourselves and I actually often take this out when I do it to businesses because I think one of the things is that people find productivity a really icky word and it is a really icky word it has been made
To be a really horrible toxic thing but I’m trying to do this in a reclaiming kind of way like productivity isn’t inherently a bad thing we have made it a bad thing and we’ll talk about that in a bit but I would love to like to go back
A tiny bit when we started inlude myself and my co-founder who’s also my partner so that tells you even more about how how we’ve been going around this we were thinking about how people seem to fall too often on two sides of an unproductivity spectrum that we would
Rather all be off um and so I would love to know at the moment and I’m sure this really fluctuates because it does for me where are you feeling on this are you feeling more on the you can can use um words here so are you feeling more unfocused are you feeling more
Unmotivated or you on the other side are you feeling too productive like a bit frazzled and hectic you bit overworked personally I’m very much in this overworked side at the moment um so if you just drop in the chat how you feeling or if anyone wants to shout out
That’s also fine um I’ll just have a look this photo is incredible thank I actually won a puppy yoga competition I won tickets to a puppy yoga competition with that photo that’s why I feel like it’s quite good luck um I actually probably in the middle yep cool um I
Hosted a workshop last week and one of the things that we talked about was what our TR our warning signs are of when we’re falling into chaos and one of mine that I wrote down was that I start messing dates up and I start double booking myself and then getting sick and
Then getting injured and all of those things happened to me this week and I was like oh I need to listen to myself um somewhere in the middle only since working remote for the last week last week was more chaos cleaning yeah Taz is more on the hectic end I’m not
Surprised it’s the end of the year Antonio too productive then burn out yeah exactly yeah yeah it’s like you yes I completely get that yeah okay Matthew feeling more oh we’ve got sorry we’ve got another person joining sorry let me just make sure that I can get to them
Dan there we go um so yeah I completely completely feel you on that sorry I’ve just lost that there um Okay cool so it does seem like people are more on this side but seeing like when that happens they go into that completely get it it’s it’s a
A vicious cycle we talk about this a lot in in some of our other workshops of How It’s when you get into a good cycle it’s it’s hard to keep up when you get into a vicious cycle it’s really easy to fall down it and it’s just so unfair that
That’s the the way that our brains lean that negativity bias okay part one productivity we’re going to whiz through this so does anyone have an idea of what the difference between productivity proper and perceived productivity might be and I’m going to take a sip of tea while I
Wait for someone to say what they think it might be I feel like I may have lost my zoom there it is sorry I’ve lost my I’ve lost my chat function has anyone messaged in the chat just verbally because otherwise because I’ve lost how to see it when I let someone in
No um was hiding in the more bit at the bottom yeah I actually can’t get that up now which is really annoying um Taz will you just EV every now and then when I pause will you just shout out any questions that we’ve had please um and
Then I can yeah perfect thank you then we can just crack on um so I’ll just roll on with this so productivity proper is the way that the the majority of us used to work so think like factories for example so this
Is when it used to be uh who I got up so Antonio makes three bikes I make two bikes Antonio is objectively more productive Antonio’s objectively created more things and that used to be how work used to be for a lot of us it was you know plowing farms and harvesting things
And building stuff and Manufacturing things and that was the way most people worked perceived productivity is much more to do with knowledge work which is how so many of us work now working at a desk thinking you know doing things that aren’t so linear so let’s say that um I
Write two blog posts and Kieran writes four blog posts that doesn’t necessarily mean that Kieran has been more productive because perhaps Kieran had all the notes ready for those perhaps Kieran knew loads about those things whereas I had to do loads of research and it took a lot longer and the ones
That I produced were were had a higher word count and things like that so perceived productivity is much more nuanced and the thing that also becomes really tricky with perceived productivity is like if you’re working in a team particularly so I’ll I’ll kind of Bop between um things between like
Founders and entrepreneurs and then working in a team for this so if you’re working in a team for example your perceived productivity is not only about how you think about your work it’s about how your manager thinks about your work how your manager thinks about the rest
Of the team’s work in relation to your work and vice versa and how your team members think about their work in relation to your work and all of that comes into play and it there is really no good way of measuring it there’s all sorts of different things that science
Has like developed but there is no foolproof way of measuring perceived productivity which is what makes it really difficult to work with so no kind of answers on this it’s just something to bear in mind as we go through this is really what we’re dealing with here’s the thing though
Productivity is in crisis and it has been for a while so we may be feeling oh you know post lockdowns um in a financial crisis productivity is down you know people aren’t getting pay Rises funding isn’t coming through things like that spending power is low but actually
A not very fun fact is that Britain’s productivity growth was the worse in the 2010s than it had been since the start of the Industrial Revolution so we have been like this for a long time and actually economists are so confused by this if anyone’s ever done like an
Economics degree or has read about it you may have heard of this but um economists call it the productivity puzzle because they can’t figure out why we’re in this and obviously if economists can’t figure it out I certainly can’t but I do think that a
Factor in it has to be our just awful working attitude in the UK like we have such a an aggressive first in last out kind of ways of ways of working and there’s a lot of companies that are doing really good work to challenge this
But I’ve spoken to so many people in HR and workplace wellbeing and things like that and I think that there’s a very big trickle down from Finance and legal that really um that really like dominates our work culture and I think that has a big
Trickle down for the rest of us so if you’re thinking I’m just having a bit of a bad time at the moment it as a country we’ve been bad for a long time um and it’s obviously only getting worse I have actually emailed the professors who did
This to say have you seen any difference since um brexit lockdown financial crisis but they haven’t replied to me and I haven’t been able to find anything so we’ll see um my chat has come back amazing okay great just in time so do you think the rising
Technology we’re going to get to that actually that is a thing we’re going to come to Lauren and it I I don’t see how it can’t have I don’t see how technology can’t have affected our focus and attention and things like that but I also think that while there’s indiv and
This is actually a point to say so this is about individual things there’s also the big kind of like macro environment and macroeconomic factors um all of those come together um it’s also worth me mentioning that a lot of the stuff I focus on with interlude is individual individual um strategies even
Though I do very strongly believe that the the cures and how we change things come from the top and they are systemic but I also believe in autonomy and saying like Okay in the meantime while we’re waiting for and we’re pushing for change what can we do individ
Individually to make things better so should have mentioned that up top I really think that change needs to come from governments businesses bosses things like that okay so quick pop quiz and we’re going to I’m going to open a loop and then we’ll close the loop later
So you can just drop it in the in the chat how many hours a day do you think that the average UK worker is productive for so a few things here a day people often think a week and they’ll be like 40 I’m like no this is a day um this is
Knowledge workers so people who work at desks um and this is also self-reported so they’re the kind of they’re the things around this so I’ll let you just drop some thoughts in here two three five four three that felt like it was coming from you from your heart Nicole two hours at
A time interesting super interesting nice okay cool some great great suggestions also I find it so interesting with like every Workshop that I do there’s depending on the people who are there like when it’s when I do this to Founders it’s like 14 when do it to people who work in
Businesses I think there a more people see the kind of spectrum of work a lot better and which I think is super interesting okay we’re going to come back to it thank you for your suggestions so what you can do about this in a working world that really far
Too often finds it in Peaks and troughs of unsustainable productivity we really want to help people to find sustainable productivity so finally what is it what are you talking about what are these buzzword that you’ve just made up so we Define sustainable productivity as a company as achieving your goals feeling
Great while doing it and having more time and energy to do the things you love that last bit I think is the most important thing because we think of it so often as a when I have time situation but we don’t think about how important that last bit of like having time and
Energy for Things You Love Actually affects our work and when we neglect the bit at the bottom the having time and energy for the things that we love and putting you know actually showing up and being present for it if we don’t do that our work is affected and we think it has
Nothing to do with it but actually it has everything to do with it um and it’s it is just so important it is so important that we make time for those things but it’s that cycle so we really want to help people to we used to actually an interesting thing we used to
Define this as getting things done and feeling great while doing it but actually the more I’ve worked on this I’ve been doing this for nearly four years now I don’t think productivity is about getting things done I think it’s about achieving your goals and sometimes achieving your goals requires a lot of
Time of not getting things done it requires a lot of time of rest a lot of time of thinking and reflection and all the things that actually are nothing to do with your active work so that’s how things have changed I think it’s really important to be open about how you um
Change your thinking over time as well so that’s what we Define sustainable productivity as we want you to feel good while you’re doing it so essentially less of this and more of this and I think why this is super important to just show this really basic um canva
Thing that I made is because the the troughs are going to happen things are going to happen in life like I woke up this Monday being like this is my week like this is the week that I’m gonna I had so many exciting things in I was
Really really like oh this is it like this is going to be one of those weeks where I’m going to come out the other end like ah and then I tweaked my back on Tuesday and I came down with this cold and nothing has happened this week
It has been a disgusting week physically so the trough has happened and I think before I would have been like oh I need to just push through and my trough would have become one of these whereas yesterday like there are a few things I
Had to do like I wanted to show up for this so I made sure that yesterday was a much quieter day um and I will not be doing very much with my day after this one so it’s really important to just recognize when the the troughs are here
Ride them out and then hopefully they are much less aggressive and then hopefully your Peaks I want them to come but I want be more prolonged and I want them to last for longer um I don’t think that these aggressive like intense Peaks are worth the dip and I’m sure anyone
Here who’s experienced burnout or any sort of like mental health issue related to work I’m sure you’ll all agree that that isn’t just not worth it okay so two states of work that we need to be in getting through stuff and deep work and flow so I’m not going to
Get too into this because I’ve got whole other workshops on this there’s a lot of people who have done a lot of work on this but I think it’s really important just to think about whenever you’re doing things which of these states do you need to be in and there are
Different strategies and tactics for different things so the pop quiz I think actually a lot of you were really close on this let’s have a look Nicole Lauren Matthew I think the closest so around 2 hours and 53 minutes is what came out of this study um this
Was a big sample size about 2,600 people again self-reported methodology leaves a little bit to to be desired but I think it’s a really interesting thing and I think what’s super interesting is they had to report what they were doing in the time that they weren’t productive
And a lot of it was like Doom scrolling looking at the news which is essentially Doom scrolling really let’s be honest um and a lot of things that felt like they weren’t making people happy like it’s like do you really enjoy yourself while you’re doing it so for example like
Scrolling through social media I love social media I’m such an Instagram basic Millennial like I love it so much and I have no problem with looking at social media I think it’s about being intentional and saying like oh I’m going to spend 10 minutes doing this now etc
Etc but what I think is also interesting about those two things they didn’t self-report busy work so busy work is work about work that really isn’t getting you anywhere but you’re just pretending to yourself and others that you’re doing stuff that wasn’t on there because the um options was were
Pre-selected by the researchers so they didn’t get to self-report there what they were doing so again methodology a little bit if um so I’d like to see this you know repeated on a bigger scale but equally when I’m using this to speak to business owners it’s like okay if people are only
Working for three hours a day let’s just take that as gospel three productive hours a day how can we use that blank space in better ways and that’s what a lot of the the stuff that we talk about is about so if you feel like you only
Have a few productive hours a day you’re not alone there’s lots of people who feel like that as well okay productivity tools this is the meat of it so I’m going to really talk fast in these ones try to get through as much as we can in
The time that we have so a disclaimer the tools here will not work for everyone I don’t expect them to everyone’s brains Works differently there’s you know different things for different people but I also really wouldn’t recommend that you even if you’re like oh I’ve never heard of any
Of these and I really want to try them all out please don’t try them all out at once take it a bit of a bit at a time take one try it for a week or so maybe even longer like even you know a month
Would be better to try and like get into it um I’ve built up using these over three years um so it’s it really is a slow and steady but I want to give them all to you so that you have ideas of them so finding the best results and
Building a toolkit and using a toolkit that works is really down to you got it great I don’t want it I’ve had questions before people are like when does this become toxic like having so many things it’s like well you shouldn’t be using all of them like this is about finding
What works for you so first St planning my favorite thing in the world to do do but the more time you spend contemplating what you should have done you lose valuable time planning what you can and will do anyone any thoughts on which big thinker may have said this people often say like
Cisero it was in fact Lil Wayne obviously a very productive person so worth listening to you before we crack on with them a really um important concept that I hope some people have of but if you haven’t you’re going to know Parkinson’s law it’s the idea that work
Expands to fill and allotted time and I always think about like homework at school like you know when you got the homework and you had those friends who did it the day they got it and you were like I’m I’m not going to do it today
I’m gonna do it tomorrow but you never did it tomorrow you did it right before it was you that is Parkinson’s law in action um I think it’s really important just to bear this one in mind it really underpins a lot of the things we’re going to talk about so work will expand
To fill the a lotted Time keep that in mind okay the to-do table now I know that Taz has definitely heard of this because I know Rachel is a big fan of Grace Beverly um Rachel and I have something in common that we both bought
The planners for our teams so um you can tell I’m a really big fan of this so when I first started using the to-do table which I’ll explain in just a moment it really really helped me it it was one of those things that I tried and it just
Clicked straight away so how do you use it with the to-do table you split your tasks into Quick ticks so five minutes um tasks 30 minutes or less and projects so 30 plus minutes and obviously the idea is that you break your projects the big ones into smaller tasks and ticks so
When can you do this you could do this for the week and then for each day if you wanted to you could do it um monthly it depends how your brain works everything here I’ve tried to give the the highest level version so that you
Can find what works for you but why does it work so it gives you a better view of what’s on your plate and what you can achieve with your time and energy and why I really love this is I find it super helpful I actually don’t have mine
With me at the moment it’s downstairs but I will show you something in a moment it really helps for when say something is cancelled you’ve got an hour meeting that’s cancelled you can really quickly instead of being like Oh what should I do with it you can look at
Your to-do table and you can be like Oh I’m going to do two of these tasks or I’m going to do five quick ticks or I’m going to do an hour of one project and I found that so helpful because I have two jobs I work in a startup run the brown
And cons team in a startup and I also have my own startup so it’s just a lot of changing stuff all the time and this helps to really keep my head in the game so Grace Beverly who if you don’t know her is an extremely productive person um
Owns like three companies now I think um including her own personal brand so you know this is someone who’s got a lot on their plate I think this is a really a really good point here which is all your tasks are not the same they’re not of
Equal priority and it’s this is going to build on the the next thing we’re going to talk about but it’s really helpful to be able to have this split first before you then start thinking about priority levels as well so what might it look like so you could so before actually I
Will show this to you I’ve got this this slide for you before I used to do this just like I literally just had a pen and paper and this is another Point everything that I try to share you don’t have to buy anything for you can do but
You don’t have to I try to make everything as accessible as possible and I used to just do this with a pen and paper every week so quick for example like reply to an email a task might be updating zero as T will probably be happy to hear and then uh projects like
Building out a new category for our um for our work so just thinking about those things in bigger blocks any questions on this before I move on because I’m going to each thing Builds on the next one so you’ll hear a bit more about it but if you have any
Questions pop it in the chat cool okay so next is to think about you’ve got your things Broken Out by time now we’re going to think about priority so the eyes and how Matrix has anyone heard of this anyone know about the eyes and how
Matrix in the chat yes okay nice so the eyes and how Matrix is really really helpful I find it really helpful again this isn’t going to be for everyone but I find it super super helpful um so what you do you break into a box with four
Quadrants and I will just actually skip to the next slide and then I’ll come back to this one so it looks like this you’ve got your urgent and important you’re not urgent and important you’re urgent and not important and you’re not urgent and not important so many words
Easier to think of it as do so the things that you’re just going to crack on and get them done now if it’s not urgent but it is important you’re going to decide when to when to do it and this we’ll build on the next thing we talk
About but it’s like thinking about not just oh I’m going to do it later it’s like when are you going to do it when does that need to be done urgent but not important so delegate and and this doesn’t necessarily mean like you might be someone who is a bit more junior or
Whatever it doesn’t mean oh I’m going to tell Taz to do it it’s like maybe go and speak to your manager and say I’ve done a bit of prioritizing and I know this needs to be done quickly but I’ve got some urgent and important things to do
So would there be someone else on the team who could help with this so it’s not always about you doing the delegating but it’s a tool to help you help someone else do the delegating perhaps um and if you work for yourself then it’s about delegating to Future you
In terms of like to become a little bit more linked it’s like okay when when can future me do this that it’s urgent whereas this one’s kind of not urgent and then delete is like you don’t have to delete it forever I actually have a backlog list where I just put my delete
Things where I’m like I can come to that when I’ve got a bit of time where I’m like eh maybe I don’t want to do anything that’s particularly pressing um I’ve got the pressing things done I want to reorganize my bookshelf because it will make me feel a little bit happier
And make my room feel a bit nicer so doesn’t have to be delete forever but sometimes things do get deleted forever and that’s okay as well we’ll come back to that so I’m I’m just going to go back to this slide so why is this helpful there will be
Times and this was me this week when everything feels urgent and important and this is a really quick method so I literally do this on a on a sheet scratch it out Um this can help you to organize your workload and your priorities to get things in order and
Can really help like I said to communicate capacity issues to a manager um and psychologists have said that this can be particularly useful if you have ADHD and between us I’m actually thinking about getting um tested because I think I almost certainly have ADHD and I find this super super super helpful
Now some people use this really um diligently and in fact in my team in my day job when we do our weekly planning we have a column on we use clickup but you can use any sort of like if you use any tool you can do this like aana
Monday those sorts of things we have a custom column that has these on it so urgent not important not urgent blah blah blah and it means that we can filter tasks by those things um which is a super helpful way of using it so you
Can do it all the time or you can do it like I do which is in crunch time so I think that’s because sorry for the um little Gmail noise there um I’ve used this so much that I do it instinctively in my head when I’m
Planning I think so you might want to if you think this sounds useful you might want to start with this um but equally you may use it the way I do which is when you’re like oh my God I’m starting to feel whatever your trigger feelings are like feeling really overwhelmed you
Might think right I’m going to take my list and I’m just going to really quickly a four piece paper write this out so I’ll put it here again so you can um screenshot it or whatever you’d like to do write this out put everything into it start with the Urgent and important
Great get those ones done deal with your not urgent and important ones like when are you going to do them then you’re going to crack on with the Urgent are not important ones if you either you’re going to delegate them to yourself to get them done or you’re going to ask ask
Someone else to help with them and then the delete ones you can be like I’m not even going to think about those right now so really really really helps and sometimes what I do is I’m like I’m not going to do anything except for Urgent important and once they’re done we’ll
See where we’re at but I tell myself I give myself that like Grace of these are the only things that matter right now so just to finish this off um this is actually interestingly attributed to Dwight Eisenhower the 34th president of the United States but actually he didn’t
Say he didn’t think of this his college professor did um but you whatever that’s the way things go isn’t it some people get the credit for everything um but he did say what is what is important is seldom urgent and what is urgent is seldom important and I
Do feel like that hits quite deep a lot of the time um just something in the chat what do you recommend for delegating if you’re a onew woman show yeah really I do think at this point Lauren this is when these two become a bit closer but equally A very wise man
Called Joe binder Nicole you know him well told me that gave me this idea of a of um a three star scale so look at all your tasks and three stars is only you can do it two stars is you could train someone else to do it and one star is
Anyone can do it and he was saying like if you think about how valuable your time is your money becomes more makes more sense when you’re like okay I have all these three star tasks that only I can do but I also have a few like one
Star task anyone could do could you spend 50 quid on Fiverr to get those things off your plate and when he told me that I was like no I have to do everything and then he was like right let’s look at your list and was like here are 20 things that literally anyone
Could do so sometimes you have to get your ego out of the way as well um shout out to Joe binder yeah smart guy very smart guy so I think Lauren that really helped my thinking like I outsourced some um like lead scoring stuff uh on on
Fiver the other day um and it’s yeah S I found it so so helpful so not taking any credit for that three star system that’s all Joe um but a really really helpful system so it is very different depending on how your work is but yeah hopefully that helped
Okay yes we’re doing okay next one time boxing okay I live and die by time boxing it’s I’m obsessed with it and I didn’t start doing this until I was maybe 24 I think so again not something I’ve spent my whole life doing I remember my manager actually saying to me she’s like
Um do you think it would be helpful if we sat together and like looked at your calendar and planned out when you were going to do things because she like you always get things done but to your own detriment where you’re like oh no now I
Have to do everything at like this time because you haven’t like planned them in properly and that was such a turning point for me so it’s definitely hard one for this I’m not a naturally organized person and I certainly haven’t been doing this for my whole life so what is
Time boxing it’s a very very very effective time management technique that usually involves planning your day by blocking specific tasks usually into an online calendar some people do it written I really recommend online it means you can move things around more this doesn’t work for everyone some people find this really overwhelming um
But I do think that a lot of people say oh but that’s so much structure like I don’t like that much rigidity but actually I felt like that initially and actually I have found and many many people have written about this that more structure often gives you more flexibility and more freedom because
You’re able to say okay well if I get this thing done I have all this time for this other thing that I really want to do now something that’s really important in thinking about this so you could do this at the start of each week you could
Do at the beginning of each day I tend to do it um I plan for fortnits so on a Friday and Saturday I do my planning for the following fortnite and I time block things I know need to be time blocked and then I time block daily and that’s
Because I don’t want to because again I have two very plate spinning kind of jobs I don’t want to box everything out too much but I do it on the daily but it also means that when we’re doing this delegate piece when we’re doing this delegating decide piece especially this decide piece it
Means that you can block it for where it needs to be so you might be like this 2our Workshop that I need to work on I can’t do this today I don’t need to do this today because it’s not urgent but I’m going to spend two hours next
Tuesday doing it and you know you have the time because you’ve already blocked out any urgent things that need to be done there and I think that something that’s super important I haven’t put here because it’s something that I am mulling over but I think is so important
Is block the things you want to do in first that are Urgent and important to your well-being so if that’s the gym that’s seeing friends if it’s uh rest whatever it is block those urgent and important things in first I think that is super super super
Important um so why why is it helpful so time blocking or time boxing you’ll see it different ways same thing helps you to really visually organize your time with very clear limits so it really helps with with a sense of accountability it helps with intention it helps with control and it helps with
Autonomy um and it’s also really good so many people because I’ve obviously trained my team at my day job in in like doing this and they say it’s really helpful for um looking back when it comes to like reviews and things because you can look back and see how you spent
Your time so it’s really helpful to say look I I spent a huge amount of time on this project this is how it went blah blah blah really useful for that because you’ve got like a log of things you’ve got a diary basically um so
My tip is to keep it flexible so in a few different ways so planning time for Urgent important but not urgent tasks is really is really important because those things are the sort of things that like drop off the list even though we’re like oh that’s important you’re like all the
Urgent things but actually there’s going to be a lot of things that are urgent that are not important that you should be worrying about less and think about these ones more so I know people who um I don’t know if there’s anyone in the startup space here but there’s an
Investor called Mark Cohen who does important but not urgent Thursday which I think is quite a nice way of doing it um there is an American couple called um deir and Carrie Bentley I believe their names are and they have a thing called life hackers super American but I love
It and they talk about um uuw which is unwanted unexpected work and blocking time for that so I have a a bit of time every day an hour every day that call admin time but that’s my like spell over time where I like I know that an hour
Every day where I can get bits done um some people block out say like a week every fortnite that sort of thing so you can that kind of flexibility is important the other thing to think about is how you time block so some people like to block every minute of every day
Blocking in their breaks blocking in their um free time all that sort of thing whereas other people prefer to do it where they only Block in their their have todos um and some people prefer to block in buffer time where people prefer to block specific time it’s completely
Up to you but the important thing to remember here is Parkinson’s law so I’m coming back Parkinson’s law so thinking like how long is this task actually going to take me and why I think time Bo time boxing is also really helpful is if you blocked let’s say an hour and a half
In to do something and then it took you much longer you can use that as a record of like oh okay I thought it was going to take an hour and a half but because of this thing actually took me two hours so now I know for future reference that
That’s how long I need to do a task like this so there no one way to do this um but it’s really important to like play with it a bit and find your way so Nel I’m not going to get hugely into it because he’s bit of a controversial
Thinker on this um but for something he did say that I think is helpful is if you don’t plan your day your day in advance according to your values and your schedule someone else will plan it for you I think that’s really important let me just check how we’re doing okay cool
So Mark Z Sanders who writes for Harvard Business review and she’s also written a book that I have contributed a quote to so um really my first time my name is going to be in a book so that’s really exciting um I was talking about breaks obviously if you don’t know interlude a
Lot about what we do is about breaks um so he said this which I think is really um a helpful Summary of why to time boxing is the productivity greatest of alltime tool so the practice involves how we feel which is about control how much we achieve as individuals which is
About personal productivity and how much we achieve even teams that we work in in enhanced collaboration so I think it’s a really nice thing that wraps up that thing that we’ve been talking about about the bigger picture and also personal productivity this may be the single most important skill or practice
That you can possibly develop as a modern professional as it buys you so much time to accomplish anything else and that last bit is why I think it’s so important so if you’re thinking I really don’t like this idea of like blocking my time out block the things you love first
Because then you’ll see like okay if I’m going out for dinner with my friends at 7 and my travel time is 45 minutes so that’s taking me up to 6:15 I have to get oh and then I need to get ready which takes me half an hour I have to
Get everything done in that time and it makes you think about how much time you have for the things that you need to do so that you can do the things that you love to do which will make the things you have to do for work better it it
Will so thinking about all of this is a holistic a holistic um I mean it’s life that’s it right it’s about thinking about life as a holistic thing instead of that’s why I hate the phrase work life B they’re not it’s it’s work life mess you know so you have to think about
Them all together so task four little tiny one but really really helpful task batching so this is the last tool by the way and then we’ll wrap up with a few other things so task batching is about grouping similar types of work together to keep your brain in one zone so for
Example you could put all your quick ticks into an admin block after lunch that’s exactly what I do you could be like oh I need to do a few like writing tasks you do those all together and then you do your like thinking task ask separately just check a little thing in
The chat love this idea yeah it’s so good honestly when I started doing this it really helped um so it really helps you to group tasks that require similar time and energy together um a bit of a controversial tip so if you can and not everyone can because it depends on your
Work but if you can only looking at emails twice a day can be really helpful for this so you’re batching emails because otherwise if you’re checking your emails all the time your brain is getting distracted and it takes science tells us that it takes 20 minutes to get
Back to the state that you were in after you distracted so you’re wasting huge amounts of time that you’re actually using you’re doing stuff in them but your brain is not where it needs to be so I really recommend if you can having email blocks so it doesn’t have to be
Twice a day maybe you do it maybe you say like I’m going to check my I’ve time blocked my day and at the the end of each like deep work batch that I’m doing that’s when I’m going to check my emails so that you’re you you’re in control of
The distraction if that makes sense so Entrepreneur magazine put it really nicely that task batching makes it feel like it’s one fluid execution rather than mentally jumping back and forth from one type to another and actually this is one of my warning signs I find that when I start doing this mental
Jumping back and forth I know I’m avoiding doing the work so that’s something that tells me okay I need a bit of a reset so task patching really really helpful so do you practice what you preach you might be like I I hear you I hear these things but maybe you’re just
A charlatan who makes money off this no no no it’s the other way around I did all these things and then I thought I can help people and sometimes people pay me for it so it has all worked together quite nicely so this is um is quite an
Old one I use an old one because otherwise it’s kind of outing myself with what I’m doing right now um but here is my clickup board I have one of these for my day job and I have one of these for my startup and so everything
Goes into this I have a brain dump where everything goes and then I work in two week Sprints I always work in fortnits because if you work in a fortnite you’re never caught out for the following week so everything’s on here you can see my co-founder is on here as well and
Everything is just brain dumped into here so that’s fortnightly then at the beginning of every week piece of paper you can see how analog this is you don’t need anything fancy and expensive I mean even this free version you don’t have to use the expensive version um I split it
Into my day job into interlude and into my life house sad that the only thing I had in life at the time was making my sisters pay me for an Iceland holiday but the holiday was great so it’s fine so splitting everything in so that I have one overview that I have
With me at all times of everything that needs to get done and what this means is because I have the two separate clickup boards sometimes it feels like they’re a bit disperate but it’s nice to have one place where I can see everything everything all at once so if something
Came up where cuz I also in my head I know which ones urgent and important right if an interlude meeting was cancelled and I had no urgent and important interlude stuff I could do an urgent and important thing for my day job because everything’s in one place
And I can see it all there and I can see how long it’s going to take me so again this doesn’t work for everyone I have a very specific way of working but it might help you and I just want to obviously show you that I’m like the
Real deal and I’m not just making up um so fortn nightly I do this one weekly and then daily I have my productivity planner again you don’t have to pay for this for a long time I just did this in my notebook I just did the quick ticks
The tasks the projects just saves me a bit of time having having this done this is um Grace Beverly’s the productivity method just Google that they have them um they’re often sold out though so I tend to buy a few at once just a top tip
Um so I do this for my day and that’s how so I can see everything in one go and then I tie and block it so this looks like it’s quite intense but this takes me maybe half an hour every week this bit every fortnite sorry 15 minutes
10 minutes in the morning that’s it but that’s I’m I’m practiced at it but it is really that quick it really is that quick for me now so it will take you a bit longer in the in the uh in the beginning but it will become much more
Easy as you go through any questions before I move on to our last little section I know I’ve just brain dumped so much on you but like I said this is a bit more of a like lecture style one than than interactive because I want to
Just get as much over to you as possible no okay cool we’ll move on so I say it’s halftime it’s uh halftime in terms of mentally um no oranges sadly no orange slices but a big scary question what on your to-do list is keeping you up at night or what kind of
Task keeps you up at night just drop it in the chat and we’ll kind of keep that in mind as we go through to the last part of this my tear is cold that was so gross that was horrible anyone got anything that they want to share I can’t see there we go
The chat has popped up again the boring but important admin ones like legal contracts oh my God yeah yeah I’ve got I’ve got some of those at the moment that I’ve just been putting off for so long and I hate to say it has don’t tell Rachel but money stuff account stuff
This stays between us but yeah no um forgetting the little things yep yep lack of visibility yeah so why I love all of this is because it really helps with the thank has it really helps with taking that mental load off and actually something that I don’t have on here but
I’m going to make a note right now to um to add in is something I’ve started using in the last few weeks and it is called the shutdown routine so I’m just going to make a note to myself because that’s the point of the shutdown routine um okay so shutdown routine consists of
Two parts one part is a working memory document so for me it’s my notes app um and you just call it working memory and the idea is there is no format in no organizing it is just your it is your brain dump for the entire day and when
You do it you do not organize it in any way you just Bam put it down carry on with what you’re doing and it just helps you to get it out your shutdown routine is half an hour at the end of the day where you go through the working memory
Document and you make sure that anything that’s on there is put where it needs to be so it could be a task it could be a reminder these little things that we’re talking about could be um small tasks that you do in the shutdown routine it
Might be loads of two second tasks like you know send this email reply to that WhatsApp um put this in the calendar that sort of thing and why I’ve been finding this super helpful is before I was like actually putting it into the calendar and when you put it into the
Calendar you’re like oh I’ve got that thing to do next week and I start thinking about that as well and like everything gets on top of you whereas the working memory document means you just brain dump it and then you deal with it in one clear section at the end
Um and I found that super super helpful and it means that those little things all get captured but the key thing is that at the end of the day you clear that working memory document so it’s empty every single day and it gives you that confidence that you haven’t
Forgotten anything because you put everything into that document and then you spend that time at the end of the day putting everything where it needs to be and then you shut it down and this is um Cal Newport who wrote a book called Deep work and loads of other things he’s
Got an amazing podcast called Deep questions I highly recommend if you’re into this stuff because it’s all about living and working deeply and how our work shouldn’t come at the cost of our lives so it really aligns with how I like to think actually he’s got a book
Called slow productivity coming out next year and I was like I’ve been talking about sustainable productivity for four years he’s clearly copied me but you know so that is super helpful I’m gonna add that to this this presentation because I think it really aligns with all of this but it really helps with
Forgetting those that that worry um and he culminates it by shutting his laptop and saying shut down and it’s like a mental this guy is a a Georgetown computer science Professor like he super smart and it’s all about using your brain in the right way and telling your
Brain shut down you’ve got that trigger that I’ve done everything I needed to do I’ve put everything where I needed to be I trust myself and then it’s out of your brain so I found this so helpful this is only the last three weeks I’ve been doing this and I really really really
Really recommend it okay I’m gonna keep going because I’ve now taken up like five minutes more of time that I had so um I was gonna say we were gonna do a little bit of a breakout but I think also I feel like everyone’s a bit like
End of the week Vibes anyway so you probably want to keep yourselves to yourselves a little bit so I’ve taken a few bits out of this because it’s it like I said this would have been an hour and a half session but I’ve kept the really core thing in and that’s what I
Want you to keep in mind is this is the the bit that I’ve left in is the really important thing so Sports has got it right as every great athlete understands the highest performance occurs when we balance work and sorry just got my face in the way work and effort with rest and
Renewal um I actually spoke to a an Olympian and he was like oh Olympic Athlete calendars are non-negotiable like no one can change them and yet we let people and this isn’t just in work this is our outside of work time we let people just take our time willy-nilly
And we really need to be much more you know protective over what we say is important for us but the most important thing is rest and so I’m not just talking about your going to B early your weekends your holidays all of those are important but actually this feels like kind of built
Up to it but inlude we our core thing that we we used to have an app um and actually because I was finding it that it was really running a tech business was really damaging my mental health um we’ve pivoted from being an app to doing these workshops as our main thing which
I really enjoy doing and I get a lot of joy out of um but the app was all about uh taking breaks and so you can see I’m really living on what I’m what I believe here so taking breaks is a huge amount of science behind it and it’s a really
Key tool because it enables all of the tools that we’ve just spoken about breaks enable all of them so if you want to feel calmer you can do some breathing meditation if you want to feel more energized you can get up and move your body or stretch your desk stretch at
Your desk sorry if you want to feel more focused you can try journaling or doodling but it’s not just about the best the end result the best breaks will always be the things that you enjoy doing and again just a bit of context and a bit of like evidence for you um
This is what started everything for me so when I was um at Uni you know very very newly visually impaired trying to learn how to live and work with this disability arguably one of the hardest places to work in the world in terms of like the actual work and your mental
Health and well-being breaks were what did it for me and it took me a really long time to realize that’s what it was so I was like pushing myself to the Limit like I literally wouldn’t be able to see and I would then take a nap and
Then I’d be like okay let’s read some more Shakespeare and then I would do that again and then after a while and I mean a while like a year and a half I was like oh if I if I rest before I can’t see I don’t get to the point where
I can’t see wow so smart um got through that degree really just like on on survival mode but my Master’s Degree which I did a couple of years later I was religious about breaks I took a two-hour lunch break every day and I know not everyone can do that but some
People here can so I took a two-hour lunch break every day so that I was properly rested I went for a walk so I ate I cooked ate something healthy walked rested and I’ve never been so productive in my life I literally I finished my degree three weeks early and
I went on holiday to Brazil so this is this is what I like truly the science is behind it but I’ve lived it as well and this is from someone who was working with a disability as well so it just shows you how important this is so a
Huge amount of research on this um and it’s actually quite disperate which I think is important it it’s really saying that or how to take take breaks how long to take them what to do on them is down to the individual but what they do agree on is that taking breaks improves
Productivity and wellbeing at work and that braks need to be regular to be effective so okay we’ve literally got too like we’ve got the half an hour of like catching up time at the end but if people need to drop out absolutely fine we’re wrapping up anyway but if you want
To stay I’ve just got a few bits left so this is your brain on breaks a really interesting Microsoft uh study again the methodology little bit to be desired it was um a very small sample size but I think it’s an interesting indicator so this is your brain on backtack Zoom
Calls again Shady from Microsoft why do they not use teams rude but backtack Zoom calls half an hour with no breaks in between blue is good red is bad so I think I know very clearly how it feels to be meeting brain three like that I
Feel like that’s actually where I get my tension headaches as well is like here um but then this second lot is your brain with 10-minute meditation breaks in between those half an hour meetings and so a few things I think are super interesting at a first glance we can see
Great you feel better when you take breaks we can see that it’s more blue but if you look at this first brain and these are the same people and they knew what was happening so that again like with methodology um so they knew what was happening and I think we can see in
The scientist yeah I know I know really really interesting Rachel that’s Lauren that’s one of my my things that’s interesting here so between three and four I actually personally think so one of the things we were going to talk about here is how three is really bad
And then four is better I think it’s because you’re you you know that the meetings are going to be coming to an end like that relief is is almost there that’s how I feel personally anyway and I think that you feel worse in meeting brain one for when you have backtack
Meetings with no breaks than this one because you’ve got that pre-stress you know you’re like oh I’ve got two hours of meeting that pre- like feeling whereas in this one you’re like okay I don’t I know that I’ve got breaks in between them so it’s
A little bit you know it’s a little bit less um stressful Lauren who’s in the chat um has got a PhD so she’s definitely going to be looking at this with a very scientific hat on um but I do think like I said there’s a lot to be
Um delved into with this but I think it’s a really really interesting starting point at thinking about how important brains are something I would love to see I’m sure Laura think about this as well well is like what does this look like when people get to self- select their breaks so choosing things
They really enjoy like meditation for example a lot of people find that quite stressful so I think that would be a really interesting thing to look at as well um yeah that’ be fascinating see I’ve I’ve impressed a scientist I’m happy with that okay so break taking
Best practice according to a lot of um the research I’ve read planning your breaks in advance going back to the time boxing uh thing there booking breaks into your work calendar so this if you work in a day job requires bit of conversation with your manager but we do
This in my day job and it helps so much because if someone is saying I need 10 minutes between these meetings they they want to bring their best version of themselves to you so sometimes it will require a bit of back and forth a bit of
Like how can we make this work for both of us but it is doable it really is doable um so yeah oh no worries bye Antonia um and keeping it consistent so whatever that looks like for you so I’ve looked at a lot of the research and what there’s there’s loads of different
Things you may heard of alradi and rhythms which is an hour and a half um and then taking a break Pomodoro is the like smaller blocks and five minute breaks then a bigger block at the end there’s loads of different things but what it seems to say the research seems
To say is none of those are Universal and so what that leads me to think is that it really is down to whatever you works for you so some people want to do a big chunk then take a break other people want to do um it by time like I
Do hour and then five minutes whatever whatever you do block it in communicate it keep it consistent okay we’re almost done uh marginal gains I’m actually just going to leave these up for a second and let you screenshot them because they’re all really self-explanatory but we don’t
Have a huge amount of time so just some quick things like getting things the hardest or the most important thing done first avoiding that kind of work that is work about work that you know you’re just avoiding doing other things take a break instead go and do go and let your
Brain um you know have some time off audit AIT audit I mean by this is um and I’ve just seen the typo there I have a visual impairment you have to forgive me on that um keep looking at what you’re doing and improving it and iterating it um avoid
Busy work just done habit stack that’s the other one I wanted to say if you’re trying to build something new a new habit um like time blocking you can stack it onto something you already do this is from James clear’s Atomic habits so if you already um read an article in
The morning maybe that’s something you like to do maybe you could do a Time blocking before or after that so you stick it to something you already habitually do um two minute rule in case no one’s heard of this some people this works for some people it doesn’t it
Doesn’t work for me which is why I thought I should include it because it might mean that I I’m not just self- selecting things that work for me so some people really find it helpful if something comes in and it’s going to take few than two minutes just get it
Done that works for some people so it might work for you um and then the last one that I think is uh a little bit less self-explanatory multitasking is a soft Ware engineering term it’s not how our brains are built to work so multitasking just is taking attention it’s taking um
Effectiveness away from you so monotasking just picking one thing and sticking to it and using that working memory document whether it’s a a notebook or your notes app or whatever to just brain dump anything that comes out put it down somewhere carry on with what you’re doing any questions on these ones we’ll
Have time for questions at the end so don’t worry okay this is the most important part of this whole session so you cannot control it all there’s a book called stolen Focus amazing book I highly recommend in it Johan Hari talks about how basically the culmination that it comes to is
That yes there’s a lot of things we can do personally to have pay more attention to things to work a bit better but the technology that we use and I really don’t want to sound like conspiracy theorist but this is just exactly I work
In Tech right my day job is in Tech I’ve worked I had my own tech company I’ve designed a tech product technology is designed to steal your attention like interlude for example our app we deliberately designed it to keep you in to take your breaks but then get back
Out again but that was the design you know and that was just like a basic like startup app but big Tech is designing their tools to take your attention because of AD revenue and things like that but that is now to the point where we’re so used to it that our brain seeks
Out these distractions those dopamine hits that little red bubble that tells you that someone wants something from you and someone wants to talk to you bam bam bam it’s always searching for that dopamine hit and you know Tik Tok short memory span all those sorts of things
That’s why I’m so grateful that you’ve taken like such a big chunk out of your day to focus with me because we’re not actually used to doing that anymore so I really recommend reading this book a because we need to spend more time reading it’s a good for our brains but B
Because if you find these things hard and if you’re beating yourself up that you are really struggling to focus actually there’s a big macro thing at play which is the tech that we’re using is has done this to our brains and there’s a lot of research on this and
Like how we our brains are different now so try not to beat yourself up too much however on the other hand it’s a fantastic book called 4,000 weeks this is the American one time management for Mortals the British title is 4,000 weeks time and how to use it which I think is
Way nicer um but another thing that that I think is really important to bear in mind is the efficiency trap so Oliver burkeman and he’s got a fantastic newsletter called the imperfectionist he talks about the efficiency trap which is the fallacy that by getting more done we’ll have
More time not true I mean I’m sure all of us can think about when we’re like if I just get these 10 things done then everything is finished but like work begets more work and I actually want I used to work at a marketing agency and
They used to say like don’t do work too quickly for clients because they’ll just think that you can work really fast and give you more work like you have to do it at the do it at a normal pace and I think that’s really stands in good stead
So something that I thought was quite revolutionary actually is Oliver burkman suggested that we need to accept that the list is never done and we need to learn to live in the discomfort that the list is never done and there are going to be some things that go into that
Delete box of our eyes and how our Matrix and they’re just gone and that is fine and just focusing on the things that are important and get us to our goals including the goals that are about like our friends our family our health our wealth all those things so I think
That’s really important to bear in mind as well these two things are things that are out of our control but we need to recognize anyway okay key takeaways proven ways to harness your productivity they exist but new habits are hard you need to find what works for you you need
To to be patient and I would say also like have a lot of Grace with yourself um you need to be consistent and you will see the benefit if you kind of bear these things in mind so in the spirit of asking for help which is going to be the
Next section where you can just ask me any questions um three things that you could do for me so one is to recommend workshops if you work in a company where you have um budget for these sorts of things I do much more in-depth versions
Of these I do series I do all these different things um about uh Power of breaks about different parts of sustainable productivity goal setting all those sorts of things um and I would love to come and work with your team because I think that I do this in a different way
Than most people do and I would love people to be thinking in much more sustainable ways when it comes to productivity so I will obviously give you a little a little uh friends and family discount um on that as well as I thank you so spread the word I’ve sent
You my uh my Instagram handles at the beginning but this is the main one joint inlude so um sharing on LinkedIn and Instagram like I said I spend no money M on marketing so I really appreciate when people share feedback and finally rate this Workshop next slide please this is
The um feedback form I would really really really really appreciate if you gave me a little bit of feedback it takes two minutes I’ll leave it up for a second but the next bit is about questions so I’ll leave that up but if anyone wants to stay for questions the
Time is now no worry Maria thank you so much um but yeah I’ll leave us up for a second and then the time is yours to ask any questions that you have right I will leave that there there we go right no worry Lauren no worry Lauren
God my brain no worries Lauren um here’s my email as well in case you want to send me anything privately but I will just stop sharing now there we go all right no worries Nicole thank you so much right if there is anyone who has any questions your time is now I’m staying
For 21 minutes and then if any if any everyone wants to leave that’s fine I will go and take another painkiller but if people want to ask questions go for it um kayn the type form thing didn’t the link didn’t work for me I don’t know
If it worked for other people but it didn’t take me anywhere okay I it might be it might be that I’ve reached a limit on it but that’s fine I will send it in an email no worries thank you there everyone um it did work earlier but I
Think it’s one of I’m I’m on a free I’m on a free PR so it might be that it’s reached its limit that some people already it was just the the thing that I scanned that didn’t take me I use the same one every time it’s never had that
Problem that’s thank you for let me know I will send that around thank you Matthew for let me know as well um cool any questions or also feedback in terms of like this I’ve tried this before and it and it didn’t work like sharing experience is also also really un
Important so if anyone’s got anything they want to share rather than ask go for it thank you robertt anything anyone just going to screenshot some of those points here so I can remember them thank you Karen all right well if no one’s got any questions that’s
Absolutely fine you’ve got all of my um I know I just brain dump so much on you so it’s absolutely fine if you want to go and like marinade a little bit um but yeah it’s you can reach out to me anytime I think a lot of the time you
Need to like practice these things a little B at first and then you’ll have some questions so you’ve got my email you’ve got my socials come and find me wherever you want um but yeah thank you all so much for coming I really appreciate you giving up so much time on
A Friday morning um hopefully you can take a little bit of time today to let these things settle in try out some new stuff like I said little un often don’t go all Whole Hog at once like change my life December like try one thing be like
Maybe in December I’m going to to-do list to-do table um maybe this month eyes and how whatever it is just give it a go please let me know how you get on um and thank you so much thank you I’m so glad you enjoyed it Wendy thank you right have a great day
Everyone bye
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Hi mam I have doubts (significance of connecting with customer) topic, subject is marketing management. how can I solve my query for you…..