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With exclusive and unprecedented access to KFC, the oldest and most recognisable fried chicken shop chain in the country and second only to McDonald’s in the fast food stakes, this series will explore our national obsession with food from inside a fast food super brand that polarises opinion.
This film was first broadcast: 18 Mar 2015
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Welcome to California please last year a secret recipe from Louisville Kentucky sold over 700 million pieces of fried chicken in the UK this is Casey live this is what we do just I like it greasy I’m sorry oh you’ve got a car oh no KFC was one man’s
Dream and it now has an annual Global turnover of 23 billion dollars they seem to be going straight up the UK and building a KFC in every town and it’s just now on now for the first time they’ve opened their doors to the cameras from the ballroom yeah
To the boardroom some people just don’t go for eating with a hand for them it links to uncivilized behavior from the food tasters to the food Farmers as they fight opposition to new stores we will buy a house outside opposite of KFC it just makes me feel sick KFC have
To replenish their army of workers I was a doll bomb and keep them motivated a winner award while keeping their customers under control life is really like inside one of the fast food Giants that feed our nation it’s not rocket science it’s chicken and chips [Applause] 50 years ago Colonel Sanders brought his Fried Chicken Franchise from Louisville Kentucky to Preston Lancashire now Kentucky Fried Chicken is one of Britain’s biggest fast food restaurant chains with company and franchised stores nationwide [Applause] the British public eat their way through 90 million of the Colonel’s deep fried chickens every year Beer from a bucket the best-selling Burger aura’s chicken popcorn the ever-growing popularity of the brand means they now feed 30 million customers a year I had my first KFC right about 1980. I loved it that much we went about three times the same night honestly just never tasting anything
Like it the fingers though it’s chicken so it’s healthy yeah the box please I like cheers mate it’s a change doing cooking someone’s doing the cooking it’s just washing up afterwards done my chips but you can’t have my chicken on my gravy I don’t like the chicken on the bone though
That really puts me off because it’s sort of like that was the animal this will keep me going to about four in the morning I usually take um chicken nuggets all for the dog In the UK KFC has more than 850 stores a Workforce of 24 000 and it’s still growing the front of house till is 17 year old Beth spivey’s first job after dropping out of college are you recently taken out College Drop palettes always end up in either McDonald’s KFC or if you’re in
America Taco Bell zingerberg Amelia joining with two hot wings on the side aren’t I unless you’re really really clever and you’ll still probably end up in Pizza Hut do you know what I mean Bess Works in a brand new but not very busy store in Manchester it’s only been
Open for four months and it sits just off Junction 24 of the M60 this is the lobby where we have our most complaints because nobody ever cleans it I think we’re like the second newest store so it’s dead big and then this is the door where you enter the
Front of house and the toilets this is a men’s toilet so we’ve got a title on the floor which I’m kind of obliged to put back now oh my God oh my God oh my God that’s bad I’m on drive through too hi welcome to KFC can I take your order please
Is that large so I take the order through the headset try and make them spend more money yeah would you like to have two episodes let’s go live with that thank you thank you someone said about me once if they could make a replica of me and put
It in every single store they completely would it’s got that in it good afternoon how can I help the headquarters of the British wing of KFC is in woking uh the Colonel’s bucket so going through the bells so shareable for eyes with new secret recipe and should be a box of shareable fries
Here new products are developed and tested by in-house staff and everyone is constantly reminded of the man behind it all Colonel Sanders apparently he’s the world’s second most recognizable celebrity I don’t know who the first is but you know I think he is the first original celebrity chef
Because I think some people think he’s a myth perhaps not real absolutely not Harlan Sanders was indeed a real man and so successful that he was made an honorary Colonel by the governor of the state of Kentucky in 1930 open his first restaurant in the front room of a gas station in Kentucky
Just chicken just chicken chips the colonel invented his own secret recipe to coat his chicken in before frying it under pressure he served the chicken in a bucket perhaps an unlikely recipe for success but it worked a simple way to take it home for the family put it down on an American table
For everyone to just dive in and share and you know in America they say the rest of the secret recipes one of the America’s best Trade Secrets on all these 11 herbs and spices in the chicken yeah have you seen the Christmas advert 11 herbs and spices It’s the or seasoning the secret recipe so it literally is secret it is a secret yep it’s um called blendess best for secret the secret recipe is a secret that you put in the recipe and you know what when you actually look at the grave it on the packet it
Actually says secret recipe as well so nobody knows right we couldn’t tell you what the secret recipe is because nobody knows what the secret recipe is apart from the colonel himself apparently two people know the recipe and with no one knows who they are but they’re not
Allowed to travel on the same plane Etc you know it I don’t know it I know some of the I know some of the elements obviously pepper but there’s some lovely um seasonings and herbs that absolutely complement chicken to get the best tasting chicken that there is and no one
Can replicate it oh wait we’ve got a customer oh hold the fart dumb those customers who needs them oh no he’s gone oh I know my scary face get in the way Colonel Sanders died nearly 35 years ago yet his name lives on and the business grows in Britain the Colonel’s chickens
Turnover close to a billion pounds a year and nowhere do they like to eat the famous finger-looking chicken more than in Glasgow do you do a mini fillet with chips yeah we’ll have a bit of that any hot wings yes babe yeah how did you read my
Mind how many should I have you should have four yeah I’d have four and I’ll spray today so many fellas two phrase four hot wings 23 year old Rico has spent the last two years serving Fried Chicken until the early hours of the morning today I’m doing a line five usually
Some glasgow’s finest oh okay amazing stuff amazing place people the drunk people are fun I like the agents I always like that element of danger that I might die tonight I think that brings a lot a new dimension to the job it’ll be nine minutes for that nine minutes It’s so good but you know it’s fast food so you can’t eat it all the time thank you Everyone tastes good with yourself foreign [Laughter] I don’t know why I don’t care why I’m gonna sell them either way if they’re drunk or sober 49. By the end of a typical Friday Rico and the night shift team will have had to deal with nearly a thousand customers the drive to keep expanding this fast food kingdom is ongoing news itself is a very big commuter town for Dublin City for employment this particular site has planning and we’ve
Been negotiations for some time on it yeah foreign Right across the UK and Ireland we’ve got about 865 odd odd restaurants we’re growing about 35 a year at the end of the day if you’re looking at the summary numbers that’s probably the highest purchase price I’ve seen in Ireland it’s 1.65 million everything is about growth
Whether it is about business growth or personal growth growth is at the Forefront of everything that we think about and and do every day we’ve got warm skirt which Neil’s going to present on now and uh Stuart’s got Doncaster it is tremendously motivating it’s tremendously exciting it’s liberating to
Think about how can we actually achieve growth it never stands still if we did put a drive through there it was between Norms Kirk and bursco so there’s no looking in the rear view mirror it’s about what’s the next thing that the brand should be doing and so we’re constantly relentlessly focused on
Growth This is Middleton small Market town on the outskirts of Manchester Middleton has a number of fast food Outlets but it doesn’t have a KFC This is Wayne his mission is change that we’ve got around about 850 restaurant businesses now in the UK and we feel that there’s potential to get to around 1200 to 1300 sites so um you know we’re pretty aggressive in our expansion Wayne is from the Acquisitions team they
Think they’ve found the perfect site close to the town center and this is Vincent Wayne’s planning consultant I’m assuming trading wise that do well because I know okay I’ve been looking here for quite a while you know how close your stores are kind of two and a half three miles away from
Here so this would be a great site for us KFC have been after this site for the past five years but overlooking it is a leafy residential enclave and the local people seem to be less than welcoming thank you stated Middleton wrestle me and you you do know that don’t you yeah
The reason they want to put one in Middleton are you because they haven’t got one and they seem to be going straight up the UK up one side and down the other and building a KFC in every suitable town and what we feel is as well as the whole
Of the resident Association if this site is open until 11 o’clock then you’re going to have all these children on with all the cars all the skateboards eating outside on the car park loud music litter all over yeah so we’re getting very annoyed as you can see many years it was a
Relatively quiet residential area which yeah that won’t change as far as I can see we went out for a meal last week and we passed for KFC and it just absolutely shattered me because it’s a massive glass building with stripes around in bright orange and then a massive in the Middle with
Colonel sands on the top with his massive white hair I thought we don’t want that down there this is where we live yeah we pay a lot of money to live up here don’t we this is this is where we live the thing is I mean there’s objectives that’s always a vocal
Minority I think a lot of people will use it you’ll find that once they’re once they’re developed everyone comes in it’s an independent inspector will hear the case and decide whether this town is big enough for both the Kentucky Colonel and the Plucky residents of Middleton unfortunately in the world today it’s
Profit above people they let you lose heart and I’ll tell you something we try not to if we win this Irene you and I one other bottle of champagne sit in that Garden well indeed and get blooded [Applause] these chickens are only 19 days old he’s their growing Empire KFC buy from
Around a thousand sheds like this one on farms dotted around the country Andrew who’s worked in chicken farming for the past 35 years is in charge of chicken welfare Andrew how many chickens are there in this shed noun uh what we’ve got in here today is 34 000 birds so how many days
Roughly will chicken have in this shed uh roughly um somewhere between 35 and 42 days but it’s not about the age The crucial bit is about the weight things like their own waste they’re just walking in their own weight is that not a no no it’s not a problem at all because what
We do here this is all sawdust right so the the idea is to keep this as dry as uh as possible if we can catch hold of a bird I will just give you a bit of a sort of on the quality I will get one in a minute don’t worry the idea is that we’ve got beautiful clean feet and that’s a good sign that these birds are healthy and they’ve been grown on good litter and you can see that’s a a good a good healthy chicken [Applause]
Well I can tell that you feel quite close to your chicken I am I I can’t think there’s anything better than sat in a chicken house looking at chickens and then the you can see for yourself I mean they look absolutely fantastic And what’s the process from here then well after the birds have reached the weight that they want these birds will be caught and then go into a gas chamber so essentially the birds are put to sleep you see a small bit of you that thinks it’s a shame they go into a
Bargain bucket no no probably have a short life but have a very good life I wouldn’t mind being a chicken in here Andrew’s gassed chickens will be mechanically chopped into nine pieces they need to be delivered to the colonel stores nationwide within 48 hours this is bidvest Logistics in royton
Greater Manchester chicken and everything else that the colonel stores in the northwest of England need is supplied from here For the past 20 years it’s been down to Pauline to make sure the chicken run runs smoothly so normally I’d just sort of go for a walk around make sure everybody’s Happy Morning Peter how you doing love oh God God come on we need to smile [Laughter]
We love it here don’t we why do I love it yeah what woman would love being in charge of 150 odd guys come on these are the KFC chickens the trays these are what they come in that’s not all of it that’s a small amount
1 000 and 1500 trays a day and that’s every day 365 days a year sorry Noah we have Christmas Day and New Year’s Day off uh slave drivers with my boss is watching slave driver these will get put into the chiller and they have to have three-day shelf life
On them so you know dispel any rumors I’ve heard that them chickens are fresh when they go out to our clients that’s all these guys will be doing all day now bringing the chickens in I’m getting them ready All the time fast food chains will become you know on everyday we’re like certain people I don’t know if that’s because mothers aren’t teaching the girls to cook so they’ll have to think takeaways because they don’t like the women’s cooking there could be a hundred thousand different reasons but yeah
Definitely over the years the fast food industry particularly KFC is just growing foreign Britain’s almost insatiable desire for fried chicken means these drivers deliver 450 000 Birds every week I’m obviously the vital part of the chain because if I didn’t deliver everything then it won’t get there
God because I’m partial to about fast food myself KFC McDonald’s Burger King Nando’s you look the best Nando’s KFC insists that every cook in every store follows exactly the same procedure each piece of chicken must be meticulously scooped tapped and shaken an exact number of times this military-style protocol is meant to
Ensure that when the chicken is pressure fried at up to 355 degrees Fahrenheit it’ll come out in the Kernel’s own words gold standard To make sure that no store deviates from the Colonel’s master plan the brand have internal inspectors like Brian How long have you been with KFC um 27 years a long time I’ve actually started off a lot of time as a team member when I was in college loved it I’m still here today best part of the job is actually when you’re testing the products and you’re
Tasting them so I like to go to taste the products to make sure they’re fine if you eat through my life wouldn’t be careful oh thousands what I try to lose I am trying not to put too much weight on so you’ve got to work out at the same time got some good
Chicken here mate yeah yeah perfect nice lovely So far so good absolutely I’m laughing can you see on my smiling my role is basically to visit restaurants to ensure they’re following the brand standards of KFC if it’s policing really when you think about it it is quite difficult sometimes to Tipton Road you can imagine why you
Know you know the managers or team members are always happy to see us to be honest Like a lone Marshal from the Kentucky Colonel’s private regiment Brian can turn up at any restaurant unannounced to make a CER a Champ’s Excellence review how are you you’re good all right how are you mate you’re good I’m all right you’re good yeah yeah let’s come
To the sea is that all right yeah Throughout the inspection Brian deducts points for everything he finds that does not come up to the required standard don’t forget to move these please yeah yeah I’ll move them in a second he will give the store a mark out of a hundred if it’s less than 80 it’s a failure and
That could mean a stall closing down stuff like Nick have to face these inspections at least four times a year you need to get this sorted back I’m gonna throw this away for you all right every time you see him you all your heart just stops so I’m free to um lift
Up the products when he first walks here there you go yeah cheers a bit hectic and a bit nerve-wracking but everyone knows the job so they just gotta carry on you know clean the normal sales and hopefully when it comes it will pass Try not to press down just scoop and fold don’t forget it’s one shake One Tap job Okay so I’m gonna talk you through today’s CR we had several customers complaining today at that side and the lab was a bit chilly yep no real major issues in terms of bread and Wrecking what do you think about the service oh great especially Mark good fantastic
Love the customer customer loves him it was just unbelievable every time I come here he seems to grow within himself in terms of his communication what do you think your final score was today 82 83.83 if I’m right it should be 90 you’re right that’s right today
You’ve scored 90 mate so thank you very much there you go mate overwhelmed like it’s my 50 R2 passes and now it is my top score what I’ve ever done got goosebumps at a minute my heart pounding oh yeah really happy well done guys it’s good 90 today Well done guys In Middleton retired engineer John is trying to mobilize the townsfolk it’s a week until the hearing that will decide whether they’ll have a little taste of Kentucky on their doorstep I think sort of a majority of residents around here uh don’t want the KFC there you know
People making noise up to 11 o’clock after 11 at night so it’s simply not on so we’re just going to fight it as far as we’re concerned it’s a residential area and this shouldn’t be any fast food takeaways because of what they sort of tend to bring with them
Which is Gatherings of views the KFC just late night fast food chicken and chips the people when they pan out the pubs oh it’s way more than chicken and chips this is high quality food this is not junk food this is uh this is good food it just happens to come fast
The great big red sign outside someone’s front door is going to look horrendous the healthiness of your product you worry about that yes we’ve got some food which is Indulgence on our menu but as long as consumers know and understand that is balanced by less calorific or
Nutrition items then that’s what we need as well anytime you’re near a KFC you can smell it a mile off so basically I’ll be sat watching Sally smelling KFC every night people can say oh well you can move if you don’t like it but who who will buy a
House that’s opposite of KFC it makes you feel sick it really does I have sleepless nights over it We occasionally do get opposition yes um but we also I could balance that by you know the number of Facebook campaigns we have of can you please bring KFC to my town because you know be like the best thing ever it’s not as though it’s sort of on a major road not
Like you’re driving down Motorway into KFC sign up and think oh it’s Bob been there for something to eat you know just chose on the wrong site completely Mary Hill is on a less controversial site a retail Park in the West Midlands but Brian is about to conduct his next surprise inspection the first thing I do when I wake up in the morning I always think to myself it’s going to be a positive positive day
I never ever walk into a store um feeling angry or tensed I always walk in the store knowing that you know it’s going to be a great day and sometimes it doesn’t happen but I always wake up and think well today is going to be absolutely a fantastic day Thank you very much I was going to take the temps to make sure it’s fine I’m looking for attention Okay can we get rid of all these chicken now so we don’t use them yeah because we’re not too sure if these are really cooked properly just going to wash my hands where’s this water coming from how long has it been like that and Jesus having a bad day today all right
What’s wrong with it so how long has been like this you know just leave me and I’ll just need to try and get the alcohol well it’s going to burn because you can’t do that so I’m trying to just release it all right so just switch it off mate get some more chicken
Let’s go move us a few seconds don’t worry about it man just honestly don’t worry about it all right look I know I know this is not yes someone you’ve come perfect half past ten no issues whatsoever and it’s just really combined him up because you
See this image of Mary Hill and you think it’s a wise no it’s a joke no no no you do I’m not stupid sometimes it happens like this man I’ve been I’ve been I’ve been through the same thing honestly let’s just recalibrate and get it wrong
So it’s 18 and a half minutes of chicken right yeah yeah tell them we’re incredibly sorry all right thank you foreign Not impressed if he was like in a queue for a roller coaster you can stand there for an hour and just chill but you can’t stand there for now because then that’s when the public talks the place in Merry Hill things are going from bad to worse Your money back do you still want to just go and sit on Lobby and we’ll bring the food over to you sure about that I’m really sorry I’ve always been stood up in the kids canceled there’s been two that have been set out sideways 40 45 minutes so it’s nothing Yeah please inspector Brian was a restaurant manager himself for 10 years so when the going is tough got one snap box here I run across you carry on you got five minutes Can mock in to help all right we’re on it now guys we’re winning we’re winning guys we’re winning you did a great job obviously today is not a great day for us um was it a great day for our customers not initially it wasn’t however we kind
Of recovered and I’m really kind of happy around that but yeah absolutely in terms of having a bad day do we have bad days often we all have bad days to be honest with it was like having a bad day today in between pass Mark is 80.
Brian gives Mary Hill 62. they’ve not only failed they’ve gone into what’s called breakdown and Brian has to give the bad news to the Region’s supervisor today wasn’t great to be honest but unfortunately we scored 62 mate okay we had issues around not prepping chicken um we’ve also issues around
Um gas flush chicken undated so we had a several web massive issues around the product side to be honest with you all right thank you very much bro I appreciate that no worries you’ll be good I’ll speak to you soon mate Brian will be back to inspect Mary Hill again within 45 days
If they don’t get a lot better they could face closure for the Colonel’s crack troops maintaining standards is not just about identifying the occasional Outlaws every year the rgms or restaurant general managers swap their uniforms for the glitter and glamor of the gala dinner it’s a wrong way but it’s very glamorous
And glissy here you don’t expect this forget the KFC though we don’t expect KFC to be Glam and glitzy I want to see my shoes uniform’s not glamorous the people that are in the uniforms are glamorous after the rgms have a dinner of slow cooked beef a year-long competition
Between them is resolved and the best of them are given Awards in front of their peers I can’t hear you are we ready okay let’s go from kefko Pepsi drive through and Hopwood Park it’s Vicky for her sails these uh wrestle managers they were all year really hard day in day out leading their teams and there is nothing like peer recognition that’s what our culture is
All about and it’s just a huge huge note I mean to be honest it’s my most fun my portfolio and the winner for the mid loans it’s Alice from Wheeling Castle this is the rgm’s Oscars this is the night that most of the managers dream of This is their moment this is what they all work towards to be the best that’s what they work towards These awards are designed to motivate rgms to compete even harder with each other as soon as they get back to work the first time I’ve been here with the company very much like the Oscars though I’d love to be up there I’m aiming for next year Dom left the Navy and took over his store a year ago it’s already one of the leading branches on the south coast right so come in this is obviously front counter here’s one of the duty managers Cody she’s on front Hill today right okay so come through to the Cook Area as
Cody again so this is Chad Chad’s our number one cook head chef with the company for nearly seven years nearly seven years seven years yeah I’ve dreads of think how much chicken I’ve cooked currently has a turnover of a million pounds a year but Dom’s determined to push it even
Further right you all know what’s happening tomorrow it’s Valentine’s Day right we’ve got a massive party going on all right we got a musician we got a magician um we’ve got balloons everywhere everyone’s dressing up Matthew and tomorrow yeah sure good man all right so let’s
Make it a massive deal all right let’s give the customers that Valentine’s experience all right let’s have a great time yeah you wouldn’t necessarily think KFC was the most romantic place to be no um but why not I mean you know it’s great food a good atmosphere I mean
Especially tomorrow with uh the entertainment we’re going to be putting on so you know I mean my wife wasn’t up for it but I mean I’m sure loads of other people will Dom’s hoping the power of love will take him to the top but up north they’re more worried about
Getting off the bottom having failed Brian’s CER inspection merry Hill is in Breakdown it was a bit going to be honest because you know we all work as hard as we can to do our best but obviously we’re finding somewhere the old manager has handed in his badge
And before their inspector Brian returns head office have parachuted in a new rgm to turn the store around recently crowned as Midlands rgm of the Year 27 year old Abbas is one of KFC’s success stories I be in KFC for uh 10 years on July the 16th it’s a bit sad
Any I know the date as well and and I think it was a great opportunity for me considering that I was born in uh Pakistan and I was about 15 years old when I came over and and bear in mind I couldn’t speak a word of English okay uh so I learned everything
While I’ve been I’ve been here yeah so KFC is pretty much been your life for 10 years yeah I think since since I’ve been in England I think KFC has been the life for me what we’re going to do now um is basically just I’m quickly gonna
Um look at all the things that he’s picked up on Definitely something that we need to get fixed it’s not going to be wake up in the morning and everything is fixed because nothing gets fixed like that so um yeah it’s going to require some hard work wipe all of that down make sure this is all kind of like wiped down the most
Important person in our whole company is the restaurant manager look underneath get rid of all the chewing them and everything from down there unless you have a passionate capable great leader in your restaurant manager that restaurant will not perform to the highest level that it possibly can so
I’ll leave that with you I’m sure you can do a good job once it’s done come back and let me know and then we’ll check it together how’s that and then you can show me how amazing job you have done is a lot different to the manager I’ve
Been used to so laid back but it’s coming to improve the store so it’s going to be able to funnels it’s just something that we’ve got to do to get back on track it’s not very hygienic people have had it in the mirrors certainly kind of Rich lingum again
I think that’s really kind of gets tough uh how do you motivate somebody who’s on five pound another at my age if somebody asked me to get out of the bed for five mile an hour I think that will be very difficult for me
Um so so it’s it’s a tough gig and and especially for the amount of work that the guys have to do while a restaurant manager can earn up to 50 000 pounds a year most of the staff don’t and many are on the minimum wage to keep them happy and motivated
Managers focus on praise rather than blame Ben do you clean a home as well I can tell you you did a good job you know thank you again you and me we’re gonna go Long Way together you know that yeah at this way you’ll be my boss very soon this recognition culture runs throughout the whole company
No I’m Martin nice to meet you managing director Martin is touring Liverpool giving out his own personal brand the winner award that excited to come today uh the team has basically relied on you Victor and so the amount of arrows you’ve lovingly spared in that breading life this store could not have
Functioned without you so I want to give you some recognition so I give out these These are more valuable than Olympic gold medals this is a winner award so guess what I give it to people who I think are complete winners so well thanks everyone Yeah very special now you know all the top bosses you to tell you as well so you always helps keep you going it seems like the recognition process is very important to you you’re passion and pride for just everything about KFC we just love it it runs through our culture from the doctor
You think it makes a big difference yeah guys I want to say a big one if you can go somewhere where you’re actually appreciated for a job well done or for trying hard and if you can really talk thank you for doing that that makes a
Difference that means a lot to you yeah a lot It makes you sure that the hardware you’re putting in isn’t gonna notice [Applause] Dom’s determined that his store won’t go unnoticed on Valentine’s Day she’s gets more balloons up in the next 15 minutes I think we’ll be good to go oh yeah this is just a quick photo so I can there send it to my boss jazz hands honestly jazz hands this is perfect
With the staff all dressed up for the event head chef Chad has to get the chicken ready for romantic diners of the havant area this is our original recipe chicken comes in fresh to us unfortunately it doesn’t come in forever let’s get rid of any guts that are sat inside there we
Don’t gut it people say oh I found a brain in my chicken it’s not actually Brains it’s everything else but obviously you don’t get any brains in a pie some people would like to handle raw chicken all day does it bother you it doesn’t at all no I used to be an
Undertaker so I’m used to handling groups and things to be honest with you are we ready to open and the weather’s gonna hinder you today I don’t think so love is coming to handle definitely Well Valentine’s Day is always the same for me don’t really exist single life single life reps waiting on a how funky are they waiting on popcorn on the most romantic night of the year Beth has signed up for a 14-hour shift I think people should swerve KFC on
Valentine’s Day if you want to go some I’d rather go Nando’s and that’s all these romantic place ever must have just been like no um Casey got a deal at the moment Tuesdays on Valentine’s Day it’s just a no-go Despite the rain Dom’s faith in the pulling power of fried chicken is paying off and haven’t Heard I’m a cheap date you see are you Travis I can’t kiss them at the moment because I’m just getting over a bug so I have to wait for being romantic to you today um Teddy Bear yeah flowers arose loads of food chicken mac and chips and caution I haven’t got any men
Tonight no it’s quite tragic so you installing yourself with the KFC yeah sing a burger and a fillet Burger how’s the night going um you’re pretty successful not as much love in the room as we were hoping for we’ve had a lot of families The Odd Couple here and there
But it’s crazy how much chicken nothing has been sold in heaven on Valentine’s Day at Denton Rock even without a Valentine’s Day promotion the customers are rolling in anyway 10 piece family fee please check your screen we basically even expected because he wants to come to KFC on Valentine’s
Day I really don’t know In his body swap into the world swap me for the family Facebook kids I’ve been on since 9am this morning that is a 14-hour shift right there so why do you do it I do these hours for the morning that is all not for the enjoyment for the money and I still don’t get it a lot I’m so tired of having Sea Street and
I’ve got to walk home as well as 40 minutes of a walk after a 14 hour shift most unloved Valentine’s Day Ever in Middleton the streets are empty the residents have come to Rochdale Council offices for a final hearing with the planning officer how did you sleep last night not very
Well just tossing into any wondering what the decision is going to be it’s fairly confident I think KFC should up sticks and walk away I’m nervous I think you’re being an understatement to say that I wasn’t let’s get going with regard to the drive through we think we’ll we’ll have problems
Um with the type of people that would generally use KFC’s KFC will have and does have a disposure well trained members of stuff that can deal with this bike it’s a problem we’ve got some ignorant drivers who wants to have the food they lower the window and out it
Goes and they seem to think once it hits the floor it disappears KFC have a very clear there’s a policy that you would have typically a pre-opening letter pick if you were to go around Middleton and have a look the center’s been decimated we’ve got 20 fast food restaurants we
Have no decent shops left everything is gone with no aggro with the KFC we know they’ve got a job to do but we have to live there and we have to live there all our lives this is our home and we like it and we were just like a bit of
Consideration you can see how worried we are about it having heard the residents concerns Wayne and his team come up with a small compromise we have remotely given this is my fault I mean particularly reacting to the so-called anti-social element that emerges in Middletown after nine o’clock and we
Would be prepared to offer 9pm closing seven days a week Now the purpose of the site visit is basically for me to see the site accompanied by all the parties so that they can point out to me the things that they particularly want me to take note of I think your public outcomes because the way the the train now to
Consider at the opening times reducing the opening times parties gather at the proposed site it’s the first time they’ve stood face to face Have you been into one have you ever been into one of our restaurants no I know tend to require any fast food or not very much wood you’d like to summarize as the chair of the Archer Park residents what it is that you basically object to basically we’re
So near to Residential Properties and I’m still worried about the fact that we might get anti-social Behavior you know nobody’s from KFC is going to step out in front of some used riding cars around causing a disturbance and try to try to move them on not unless they want to get themselves killed
I wanted to share with you some things from an economic development standpoint we’re looking to bring in 45 to 50 jobs in this local area which is important and we wouldn’t be here if we didn’t think this was the right thing for the community and we want you to to feel
Comfortable that we’re a good neighbor and hopefully we can demonstrate that in the future too when they try to do their job they don’t live in front of it because they don’t live behind it and that is the difference genuinely how would you feel that the KFC was
I think if I think if a KFC was opening across the way from where I live I think you know I think it’d be wrong of me to stand here and say that I wouldn’t be reflective of that and be asking questions oh no I do which right I’ll go no idea
Well we’ll keep our fingers crossed Dudley Brian’s back to decide if Abbas and his team have turned around their store I’m good how are you looking good we will have a look around in a minute shall we cool we’ll have a look he’s been ready for him over the last
Sort of two to three weeks every single person has actually worked extremely hard so yeah let’s see he’s made sure that everyone is happy but working hard at the same time and that’s all it comes down to everyone’s capable of doing this job it’s not rocket science it’s chicken and chips it’s always All temperatures so far spot up nice and clean perfect Cool so far so good it’s just smiling yeah very good excellent so he was on shift last time wasn’t it yeah all right so it’s gonna be good to see how you get on today okay so if you look at your racking yeah and you look at your guide here does
That look the same racket does that do you think they look the same it should be exactly like this this should all be facing the same direction besides that that’s a lot better So looking you’re disabled I wonder if I press this again with someone come Hey I’m just saying we’ve been coming save the day again detail by Brian’s face you can never tell by looking at people’s face can you we still got issues around cleaning issues however the overall picture for me um today has been a a good visit the score is 85 mate
Oh that’s really good it’s really good it’s not just good yeah it’s I’m very very pleased it’s done extremely well today um am I pleased yes I am going around for two seconds you guys blew me away so when I walked into that I felt the change in the store
You know what I mean you know what the wait is uh off off the chest now uh I feel really really relieved today you’ve scored 85 right so that’s five percent better than the target well done guys cool good news huh yes great finally stop what we’re in there I feel
50 times happier big cheesy smiles it’s gonna be cheesier than that Muriel’s on the mend the wait is over the planning officer has sent out his decision in the case of KFC versus the townsfolk of Middleton morning guys put it up like that so can we see
You want the umbrella no that’s right decision outcome maybe press on that one appeal decision Central to the objections of the local residents is the argument that the appeal site is too close to many Residential Properties I was not totally persuaded by this assessment the appeal is allowed so
First of all great news that we we won the appeal there and Middleton and the decision was upheld by by the inspector which is great I think it’s on the back of kind of you know our planning to consult him from a technical standpoint
He did a really good job for us and also I think throughout we’re respectful to the residents very disappointing local residents and yet we’ve still got it and you think well I’ll come that be this is big business you know throwing money at it on the sort of just push and push until
They get what they want what will it mean to them nothing um his decision does not close the door I think on a future opportunity to introduce later opening hours at this location and we’re not recommending to do that I think we need to be respectful of the
Residents we may look at doing that at some point in the future we did our best didn’t we and it is closing nine it’s it’s had some benefit even if we didn’t stop it full stop never mind that my mother used to say normally dead but it disappoints him I’ll just help
Jim get this furniture in before it persists it down yeah naturally in life there’ll be doubters on every single front so no it’s not going to be easy but you know it is our responsibility uh to win the trust and win the faith of the communities in which you know we we operate Thank you life for the KFC Workforce can start early we’re going to do the hotross microwave station I’ll start from this area restaurant manager Shilpa has been with the company for eight and a half years and sometimes starts as early as 5am I can’t just work in this store if it’s
Not clean it’s just get on my nose and then I just don’t feel comfortable so I generally prefer to come early in the morning get all the cleaning done I hope you enjoy it you enjoyed cleaning it this time five o’clock in the morning absolutely my clean stores T8 and runs at 10 to team five Luke is 23 and started as a team member two years ago this must be one of the worst jobs isn’t it it’s not all bad there’s probably far worse jobs than this really one is having to clear all the toilets
Once someone decides not to use them and decides to use the walls instead that’s having quite a few times that’s worse than this oh they always have to check toilets like three four times after lunch so sometimes yeah it can go no one wants to
Do no one wants to do it but end of the day we have to do it In the UK alone KFC have 859 stores and employ 24 000 people but over two-thirds of the workforce is under 25 and for many it’s their first job so much today 23 year olds Emma and Rico are working the late shift in Glasgow together on an
Average night they have to deal with 500 customers and in fast food the customer isn’t always right stop speaking to him right now what do they say you swore out you called him a decade and you said bring me my phone yeah she did if you keep being abusive towards him I’m going
To phone the police I’m asking for my money back I’m giving you your money back there you go have a nice night go get a haircut oh I’m telling you tell you what I’ve seen so I think you should just leave thank you go love I see you first off it
The customer got a little bit upset like it was being abusive towards recall so I said that you should leave gave him his money back he’s went out and kicked up and she took a big crack in the window Just because he had been drinking Threatened all the time and now it’s just an occupational hazard you’re always going to get a threat and it’s just one of those things It’s not hard in the sense that like the work or anything is hard but it’s just hard enough a sort of uh downgrading kind of way because everyone looks as you as if like you know oh you’re just you just work at KFC who are you you’re nothing and it just it just
Makes you feel really what’s up same against model let’s work repeat We’ve got a finger licking good program the boss of KFC is here that’s Martin shuker Martin it’s fair to say that the jobs in fast food restaurants are often talked about in less than glowing terms it might surprise many to know that um KFC was actually voted as Britain’s top
Employer for each of the last three years and that’s because we’re offering the chance for an individual to develop you know great careers so to support that describe to me what a great career well for someone who joins as a team member they can qualify to be a team
Leader within about 12 weeks we have restaurant managers who are responsible for you know million plus businesses who are as young as 21 and 22. so we have the chance to offer an individual the chance to build a great career uh with KFC as a company boss Martin has been
Overseeing recruitment for the past 10 years I think there are some people out there who will think anyone can get a job in a quick service restaurant but that’s so genuinely not the case last year we had close to 400 000 people apply to get a job at KFC
That’s over 30 people applying for every single role that we had available what that clearly means is that we can be very selective about the talent that is actually coming forward and just pick the best in the West Midlands the latest applicants are waiting to be assessed
They’ll be competing for jobs at this brand new store six weeks ago so six weeks ago is when they started on the um on the actual build itself costing two and a half million pounds the Oxley Branch will be Britain’s 860th KFC and one of eight on James’s patch
There is going to be the the lobby area you’ll then find the new front counter Fusion system we set straight across there staff area along with the office everything behind us is all the kitchen and out in the back is where the bin area will be this is your KFC
It’s talking through how many people you need them to run a school this big so we would have between five and six managers uh one restaurant general manager uh three maybe four team leaders and we would roughly have between 45 and 50 staff what are you looking for experience personality
Um not not so much the experience um I mean for me it’s all about the the energy of the individual the the passion and can there be a team player have they got great customer service because the people that can pretty much light up someone’s experience by coming into a KFC KFC
Um we have now over 850 in the UK and we’re all part of one big family so when we talk about a family we like to think about the people that work for us team members team leaders system managers going all the way through to the directs
At the top we are like brothers and sisters we are like moms and dads we look after each other within our business so I’m hoping today right we get some Superstars and quite a few of you get given a job okay so good luck to
All of you rights Shane over to you and he’s going to introduce you to our first activity today so KFC customer slogan we want you to create a new one for us these applicants hope to become team members starting on minimum wage at the bottom of the ladder
To find the best James and his team have devised a series of group tasks today is all to do with now can these guys show their personalities and show they’re going to be compatible to work with KFC we did start off with better than mum’s cooking but we thought it got
It could get a bit depressing with like people don’t have a mom or something so he changes better than home cooking I already have like certificates to work in the food industry anyway I’ve had a German College I’ve got a level to professional cookery and I want to get
Into the food industry lovely thank you very much [Applause] KFC tastes so good okay yeah we tried to start with being quick so fast service I would really I’d like to do till work to begin with I don’t really want to be a cork but then obviously you
Never know where you’re going to go you could work your way up to being a manager and then you can come up with your own ideas you never know sweet deal it’s unique food it’s truly sweet KFC thank you very much one of the things that we do try to look
At is kind of like my own motto but something I’ve always used which is great customer service equals great personalities we can’t train people to give great customer service but what we can do is take on the right people who can deliver that what our customers are looking for Thank you seventeen-year-old Beth made it through the recruitment process to become a team member seven months ago nothing to do Beth dropped out of college to work at Denton Rock a brand new but not very busy store just off the M60 on the outskirts of Manchester United average job I’ve been in college
How bad is that if I didn’t have a job I would be in college right now English language lesson oh I’ve gone from it being really clever to working in a chicken shop it stinks all my friends and I’m gonna be stuck here wearing a freaking apron foreign
Paul has been working in fast food for two years and this is his first manager’s job in charge of a team of 35. oh my God wait just wait there just wait I’d probably say a lot of them is the first jobs David on a stick So they’re sort of gaining experiences to go They’re learning the life skills on her as well really please I’m sorry oh you’ve got a car oh no please I’ve got me come on oh my God [Laughter] and my hope for them is that they’ll take some away from when they leave here they’ll take someone in a large remember it okay
Oh dear God next one please in Wolverhampton a second batch of candidates has arrived for assessment to face a brand new task we want you to create a KFC wrap we want to be down with the kids yeah okay but it’s got to be KFC related and everyone has to take part okay Um it’s more so that I do I do kind of like leave the job and it’s something today is there a specific job you’ve got your eye on sort of customer-based server since quite young I’ve done hairdressing but if I could work up higher like management things like that I’d love to
Progress you love it gotta live it everyone loves it why any place you want to work I need a job I’ve been looking for a fair while now I’m right in that day anyway I want something permanent something that I could get my head down get some savings
And some money and feel like I’m a part of the world again by doing something whether it’s KFC or anything else that’s that’s what I want to do with my life I want to feel human again whenever you’re ready guys yo chicken’s all fine gotta make it man
It’s so Sublime when it goes in my mouth it commits a crime tastes so fine I gotta say it twice okay family and friends including me surprise so come to KFC and bring yourself we don’t want people coming in dressed in suits and trying to do a you know a
One-to-one interview Technique we just want to see who they are gonna be ready um we skipped we hop they dice they chop chicken so nicely good so don’t miss out have some chicken and scream and Chef click clock don’t stop it’s chicken and chips you know we will
Teach them everything else all we need is that the right attitude we love it But the other thought is that come Friday night when you’ve got a queue out the door people are going to be tested and their characters can be tested um so you know if they can go out that comfort zone and still show that personality then we know when the chips
Are down they’re going to be the same Life Is Life guys okay I’d love to be able to give absolutely every single one of you a job good luck in the future and I hope I get to see a lot of you working for us in KFC 400 people applied James
And his team of managers have to whittle it down to their final 50. first up we have Jenny absolutely yeah the crazy wild child from the start yeah yeah she is gonna push and test she’s gonna let you know and she’s gonna let you know in a big way
Um I think she’ll be brilliant cool you have to look at it for the best of the store for the best of the business never really can have a shelter it’s not particularly fun to do and you know we’ve all been unemployed and trying to get jobs when we were younger but
Unfortunately that’s just the role and you have to accept that and and do the best you can I I want to be a bump in people and he just looks to me like he’s going to be so lethargic and you’re not going to get out of in what you need to
Get out of it because you need to think of productivity as well not all KFC staff are at the beginning of their working lives on the Burger Station in Denton Rock our team members Lorraine and Dawn I was at moniston supermarket the doll bomb [Laughter] uh I’ve been working Jay mermaid well
Before that I’ve not really had a job I have been like at all my kids but now you’ve got to go to work can’t you yeah job’s a job I ended today I don’t really want to be a doctor or anything like that that’s my little job it’s not hard really
We have lots of students for example who are University and getting degrees barbecue sauce we’ve lots of people who’ve chosen not to go to university and to try to build their career in a different way and the two words that actually people most often describe working at KFC is
Fun and friendly did you go on that night out there well I felt like a patient you felt like a bench now yeah when I was doing well it’s every time at 50. now I’m 50. you want to retire now I want to tell you I don’t know
If I just got a drink you should be able to retire that 50 I think like you get to 50 like all that yeah I feel old sometimes and I’m not even party yet I’m about to add life man I’ve got a little bunion what else is
Wrong with my face oh yeah I’ve got this funny also back in the floor I’d be saying it they’re not working yeah oh yeah go and get the great doctors on Monday since the colonel first came to the UK 50 years ago his brand has become part of our fast food landscape
And that secret recipe seems to work the customers keep on coming back for more and more so get a nice big bucket we’re getting the 10 bucket again because uh what’s in it that’s a mixture no we can get a mix one if you want no no what the wicked
One that’s got different things that’s right the wicked one has different bits and that’s as the hot wings and things don’t it would you prefer that get that if you want Brenda and Elaine sharing the 10-piece bargain bucket and the 2425 calories it packs has become a weekly Affair It’s spicy I’ve enjoyed that it was a change from the normal bucket as well it was so we’ll have to do that more often we’ve already been out for breakfast this morning that’s why we became ladies here lunch fine The Glasgow store is one of KFC’s busiest every year it gets through over a million pieces of fried chicken and countless fries yes this is a salt plus so I have to go get the stock so that’ll be fine bring that a lot of stuff from upstairs to downstairs
A job in fast food isn’t Rico’s First Choice he recently graduated with a ba in act taking performance first and foremost I need to get a lot of fries I love you being Wicked here two years in April uh started off as a part-time job uh
I figured if I got a degree I could get a another job but doesn’t work out like that it’s the way of paying the bells at the moment The center stores front of house stuff like Rico have to deal with all sorts excuse me uh you can’t fall asleep in here all right okay draw a glass of water she’s just got heat Strokes so that’s fine so ones that have no food they’re sitting down like that you’ve got to
Watch out for you know there you go right also if I send it for you okay we’re starting upstairs it’s like a big a master Staffing up what’s happening and there’s a guy sleeping in the toilets I think so I was nearly going to make sure he’s all right Thank you okay That’s happened long before um I came back there was a dead body found um I think it walked in one night to check the loose and I was um a guy lying behind the load the one sadly he passed away so as I’m here there’s no anything here have you got
Your stuff already I I okay so what was happening in here it was just a quick smokey that’s fine then it was only having fun I’m exactly sure where it had been smoking but um after he had a quick smoke it was about snoozy so he was having obviously I think I
Think it was kind of hand in hand with just exactly where I’m here you know I’ve got a Smite bank that’s cool you know so I guess we get like a few instances of that kind of each week it’s fine What bothers me is when they don’t put their rubbish in the bin right I mean I know it’s a restaurant and I know that there’s someone that will do that for you if you’re doing but it’s just you know I like to think of it as a
Common courtesy it’s a thing to do fair enough you don’t want to but be nice looking events it’s something less for the people on front to do all the half-eaten food leftovers thrown away in the restaurant are binned back of store but the big bins are only emptied every other day
Obviously our bins are outside so there’s like food stuffs in the bin and it’s like Romanian gypsies come along and move through the bins and eat them and stuff like that All right guys come on come on Saturday eagle They’ll probably back then I would have to again so let’s have their training stock will miss much as I can just just purely because it’s not healthy you know the can of eating that because it’s obviously been there for a couple of days you know it’s it’s not good the end
Of the day it’s not interested they just I think they’re just hungry and you just need to eat manager Mark and the Glasgow team struggle with a constant stream of people rummaging through their bins Two girls came up started going through the bins they made up about three or four little brown uh like the brown paper bags you get from KFC filled that all with chips filled it all the way um it was it had been completely eaten and the bones were there they must be
Absolutely starving they have gone through all that carry on 2014 and this is Scotland pretty shameful actually People of Wolverhampton will soon be getting their fried chicken from KFC number 860. we started on sites 15 weeks ago we demolished the old existing working men’s club and then started with a clean slate so in how many weeks from now will chicken chips be sold inside here four weeks four weeks yesterday
And running the new store local unemployed youth twenty-year-old Kim was one of the final 50 who made it through to this new career I didn’t think it was something Kim would do to be honest but um Kim’s had trouble getting a job and she’s got a lot of qualifications
She came away with 14 years sorry 15 sorry I’ll probably one off 15 gcses and four Isle of that one too so she could you know get a really good job but in the meantime you know she’s got this job and it Tides her over so is there not just not much
Work around no I mean everyone says you know it’s hard to find jobs it’s just all about the time and the place you know what I mean but I was lucky with this one and I got it it was good today Kim and the two jennies are at a
Nearby store where their new manager Norman is going to get them up to speed at the front line Norman that’s Jenny hi Jenny nice to meet you Jennifer and Kim well welcome to the KFC girls today is the beginning of your training we will take you to the store induction thanks Sasha
First thing first hand washing is a big thing in KFC so every time you enter from the back of house first thing we do is we wash our hands great job Kim I’m gonna pay you up today with Carol on the front counter the last strawberry is an elf and that was only
For a couple of weeks the last job we had you were an elf yes I’ll do it all year if I could but sadly I can’t we have a new starter Kim make sure you look after her and make her feel home yet thank you it’s exactly
Four weeks to go to the before we open a brand new store um and the biggest biggest focus is to train these people right the box one piece quite a lot you need to learn yeah definitely but if I just go through the menu I mean we get a free
Meal every time we work here so if I have one every time I work I’ll genuinely learn it from from eating it while Kim has been spotted as having front of house potential I’ll pay you up with Danny on the on the drive through the two jennies have been stationed at
One of the most difficult positions the drive-through hi uh can I take your order please at first it will be tricky I’m not even gonna lie but it gets a lot easier are you ready to go yeah no problem right we just need a car now waiting for Armageddon I say how can I help you put in okay that’s two pounds and 78 pounds if you like to drive through Thank you very much how did you find that not that simple that’s cool you guys think in three weeks you’ll be set to take your store over by yourself I really hope so thank you Thank you Another crunches him from the place when I left school my parents came home with a job application and told me that I was officially going out to work started off as a part-time cook then Honestly made my way up to two meter so I’ve been with KFC for 10 years
Uh no no way um so when you first joined KFC it’s really exciting because you want to try everything and then by the time you’ve tried everything five times you’re bored so I haven’t actually eaten KFC for a long long time and not only that I’d
Gone on to a diet as well so there’s another reason why I stopped eating KFC and we’ve just over 14 Stone went on a diet started gym in stopped eating KFC and now I’m going for eight stem too and if I eat KFC food I’ll eat a salad wrap
No chicken as a staff trainer Michelle has to make sure everyone understands the company’s rules on cooked food pass me these three pieces so I can scrap it yep thank you these time tags allow 10 minutes in here so if you have a look it was on a black
Phone it’s now black five so this will now go into the scrap bin this is all for them today there’s 24 hot wings in there at the moment which is a lot so that customers don’t have to wait too long all stores cook the chicken before
It’s ordered but it can only be held for a certain amount of time and if it isn’t sold by then they have to bin it The Parkers can stay for an hour how long the popcorn stay there for 15 minutes fries are every five minutes simply
Because they become fluffy and not a lot of people like them I actually kind of like lukewarm chefs that’s the way I like chips and then after expired easy as that Pride themselves on the food being fresh don’t they so it gets wasted I don’t know what to do with it actually
What have you done it tell me stupid I don’t know let’s think of all the starving children It breaks my heart because to me I know obviously it’s out of time but I would still eat that product even though it’s out of time because I still know the product’s okay and the worst I think is that winter as well you know when you have got people
Out on the streets and they’re freezing they’ve had nothing to eat and we’re just chucking it away 26 hot wings 28 minutes 39 bites that’s up until two o’clock this afternoon we’ve still got another 12 hours of trading that’s now just gonna go in the bin
Do you know when it ends up at the moment we put it outside we don’t know where it goes then but it doesn’t go to anybody to eat these strict rules mean that every KFC throws away nearly three tons of unsold chicken a year it’s collected as rubbish by local city councils Store in Oxley built and ready to open in just 80 80 in a few days the new team will have to run it for 20 year old Jenny it’ll be her first full-time job since leaving catering College all these trainees are going to be running the store by
Ourselves like no help yeah so how’s the father because of my age it’s five pound three an hour We started cooking a lot to cook yet I don’t think I probably will be allowed to cook at the money on Patel yeah but that’s rubbish how long did you do college for in catering for a year as a professional cookery but at the end of the day it’s a
Job and I need a job it’s better than being on the doll are you guys excited as one of the area’s most successful managers Norman has been picked to run Oxley he’s taking some of his new team to see the finished store for the first time we should all
Open the front door together yeah all right that’s a game though trying to get everyone together on this key yeah well done [Applause] actually show you the way the magic happens the heart of the tour And everybody wants to touch stuff but nobody actually wants to mess with anything it’s so brand new it’s like you know when you buy your own new house and you get the keys for it and it’s like the feeling you get I’m gonna by getting the same feeling this is like as it’s
Our store you know like in years to come here like you know I was here I made history I opened a store Frying Empire runs on oil rapeseed cooking oil a whopping 13 million liters every year use a scraper put a scrape off the sides here cleaning the fryers is a constant chore and then drop the oil there’s a lever under here just turn that lever over after it’s been filtered and reused for
Four to five days the leftover oil will be recycled into biofuel And the chicken scraps collected in the bottom of the fryers used to make the gravy it’s funny exactly it doesn’t look very appetizing now two thousand but a lot of people go crazy over our gravy so it must work once the scraps are mixed with the Kernel’s own gravy mixture they sell
Nearly a million and a half gallons of it every year making gravy their best selling side order Nice out ready to pump up again At the Brixton Branch head office has asked Michelle to Pioneer a new scheme which they hope will solve their chicken waste problem you understand the project we’re doing with the waste so at the waist when we Chuck the food away you understand what we’re doing when our food expires we’ll put it into
A fillet bag we label it and we bring it to the freezer okay so in here it says food donations only we place the food inside this will now go to charity you know charity so um where we have homeless people where there’s people that can’t afford food
Homeless people okay so all this yes we’ll go to that I’m making macaroni and cheese for vegetarians today that looks lovely Marla volunteers at a local community center cooking meals from food donations served for free on Friday evenings wow look at that that’s gooey soon she’ll be adding Fried Chicken to the menu people are in crisis at the moment so they know they can always come over for some dinner
And the more chickens we have then we can actually extend the days that we cook them so man shall not live on bread alone but on KFC too I don’t think she’s expecting the amount not to see your face and her reaction tomorrow when we give her that chicken [Applause] KFC number 860 is almost ready it’s opening day in Oxley so how you feeling uh nervous I’m excited it’s gonna be a lot of people if you generally starting now like you know that we’re opening soon I’ve got a picture early this morning just to even get ready and stuff so it’s just exciting really you wouldn’t think it’d be happy to start a KFC in a new job but
I’m excited I’m ready to go through at 11 A.M the staff will serve their very first customers but there’s one person missing Kim has been bitten by a dog is a little bit of a mess I’ve had about 20 stitches I’ll show you a picture of it it looked absolutely horrendous when
It was already when it was just done because it was really swollen that’s it when it was all split open it looks vile and then that’s the like the day after with all the swelling and that oh the new stores open in that and I was really excited it sounds Daft but you
Know everything was going to be so nice and shiny and that but obviously I’m not really working for the next couple of weeks but Norman says you know everything’s all right I’ve still got a job it’s one of those things isn’t it you’ve got to deal with it but I’ll be fine
There you go that’s for you okay Mary is coming down all you need to do is just stand by the front door and kind of the mirror of the program all right morning guys good morning are you all right no one you’re right I was just trying to place an order there but
I think it’s too early for the order there you go yeah it’s very rare the target flowers it’s always very well and I keep complaining and I said well I do all the work and it gets all the flowers and the chocolates I’m really grateful that’s called our kitchen yeah put it
Here across and stuff room good thing about KFC is 70 of our time we talk about our people rather than talking about the chicken and chips yeah that’s good yeah you’re gonna make them feel as Potter that they’re part of the family yeah that’s true
You go the extra mile your staff will go extra two miles if you could be on that side close over to this side again yeah okay yeah Yeah [Applause] at Denton Rock Beth may not be aware of it but she too has a big day ahead of her assistant manager Lucy is in charge today and is Keen to keep bets work up to standard well if you think I’m good at my job I know you are when you’re on
Your own if you’re with Leah it’s the same thing with Leah girlfriend two of them cleaning that thing took half an hour no yeah but when we’re busy that I don’t know yeah freaking child Lines no I’m correct yeah the first car of the day Throughout their careers in-store teams are constantly monitored to ensure standards are maintained although they don’t know it today teen Denton Rock are due a CER inspection KFC is equivalent of internal policing my job is essentially to go and measure the standards that the guy is in store
Deliver on a daily basis do you know I’m scared y’all things like Jeremy Kyle they’re completely unannounced visits what are we built like the man in Black we’re gonna drop Adam and then we should expect it I was watching the thing right and it was amazing for that a load of
People and it was like I’ve cheated on my girlfriend with a boy yeah he’s waiting for this that’s up and basically I watched about six episodes of it went to sleep and I did not sleep a wink through the whole night I was that scared just feeling here
You can tell man yeah just grab your drink fire oh see see ya the hair yeah oh my God stop it manual see ya got an older again I’m it Sierra here would you like oh my God stop I got my doll drinking I have forgotten with an inspection about to take place Lucy wants Paul her manager to come in as backup don’t say Lucy just get your house in here now what’s that chicken can I have another
Forehead going down straight away please another 20 minutes as well please The only reason I had it in today is because it got infected so obviously I had to take it out that I can’t do it I swear this wasn’t in the contract is it a managing about today yeah it’s like Lucy you know her body voila Oh well it’s not bad I I freaking Sprint officers have seen his car points and I can’t be in Jeopardy of that Hello how are you good to see you again everyone panicked because see yeah it’s like the most important things because if you fail so yeah then it just just escalates into some massive two-ha yeah it’s like the headsets come into your classroom basically but a lot worse but if everything’s perfect then we
Don’t have anything to worry about it okay origin number 1017. 50 Please guys three zero four three within two hours of opening Oxley has already attracted nearly 500 new customers So we’re very pleased aren’t we yeah we watched it come up from nothing and we keep coming past this I know it looks close it looks close and today it’s open so we’ve come here hope you’re not too regular we do is scheduled a few pounds foreign It’s not as bad as what it could be so like it could be a lot worse because our uniforms look better than McDonald’s imagine if you’re in public and you’re enjoying trousers and a yellow shirt we’re just going to look at your ways this is 19 year old Travis’s first paid
Job he’s had to remove his jewelry including the stretches from his ears if it’s company policy I’m gonna follow the rules because a draw for work here then wear stretches but it’s just like it’s more hygiene towards the company because like if they drop out in someone’s food they can get
Sued so it’s kind of understandable why they do it it just makes customers look at my ears weird though because they look like cats because they shrivel up and then they get so dry [Applause] so I’ve got three zero four five I’ve got two Mighty buckets thank you despite
Having just finished a marketing course at college Travis’s first proper job is the fry station I am sweating from head to toe I defraise and the heat is just tremendous I feel like I’m going to sit down from it I like seriously I feel like I’m burning pain and suffering you have to go through to make customers happy
Good job so it is yeah I’m at Uni obviously you’re in college or whatever I’m using this job because like whether I’m stuck here forever or not it’s still a stepping so it kind of gets me yeah it kind of gets me into what work life’s
Like because it is you can just learn for that for the future okay thank you the inspection at Denton Rock continues And Paul the store manager has arrived Paul’s here that’s how important it is he never comes in for nothing did you get air within two seconds she’s clearly not showered In an inspection a store can lose marks for anything that deviates from approved procedure it’s designed to ensure that customers get the perfect fast food experience not too much in a naughty book so far this afternoon is a complaint quick a complaint from a customer is an automatic deduction of Five Points
Yeah and got an order when we got home and it was two too far to come back half it’s tough we have no drink there were no corn and one lot of chips missing it was quite disappointing we’ll give you 12 off your next order and then we’ll replace like
The effort is missing is that okay thank you oh my God it was so close but they didn’t realize that someone’s there that’s why I was trying to keep it so discreet I was like I’ll give you anything this and this just didn’t kick off but it was a close call
Uh how did you feel it’s meant today I never know you never know see it passed I would like to get a few more of the team around to to give them yeah what’s the password 80 yeah deals at the moment the trip can I have a drum roll please [Applause] well done recognition for you everyone loves chocolate on a diet but yeah it’s always a great feeling to pass and then get recognized what does it say Beth far showing great interaction with customers today thank you awesome work big smiley face and some chocolate
It looks uh it looks amazing last time I was really it was a shell after recruiting the team for Oxley area supervisor James is back to see how they’re coping on their first day just uh kind of step back and just go wow you know you gotta stay out of the
Way 12 weeks we’ve got to this one words so we provided the family with our house and the family have come together and this is what we’ve got so yeah it is exciting and it’s uh it’s quite heartfelt as well you do feel it seeing all the guys from where we’re first
Taking them off from where they are today so it’s very good oh we’ve got other things to be for that right just watch your uh your backs for a second asleep basketball Prize I’m too generous to say no so any odd job that needs to do and I’ll get stuck with it tiring though at the end of the first day T Moxley have sold 2 500 pieces of original chicken and 250 zingas 300 fillets 1 900 Minis and 1 700 hot wings total takings
Of nearly 9 000 pounds it was a really good day it was great amazing trading it because I was like oh my God imagine if anything went wrong but to be honest like everything went back up where I know I’m gonna sleep good tonight as well as happy to so I’m gonna
Come back tomorrow refreshing willing to do the same again Daddy today in Brixton it’s the first day of the new charity food collection initiative Marla is coming to pick up the leftover chicken could be One Wing or two just a breast and a thigh you know I have that so that’s fine
Hey hello there how are you I’m good I am excited I can’t believe this is happening really it’s KFC are you ready yes all together we’re giving you 711. oh my God I still can’t register that’s quite a lot so that’s chicken on the bone yeah
But all together the total of 711 wow individual bits of chicken gosh that’s a lot I can’t believe it people will be happy they’ll have a good healthy meal this is all about the calories oh fantastic so it’s not fattening well of course it’s Spanish one piece of chicken depending on what
It is the highest amount for one piece of chicken is 340 calories which is the site rest my God that’s a lot I don’t think I’ll be taking this anymore does that not fit into your nutritious this is frightening I’m gonna frighten people they’re not gonna attack me
I’m looking for Nutrition a nutrition will healthy options [Laughter] how are you gonna carry this right I’m going to phone my driver and try and see if he’s gonna pick me up no prakash has too much that’s and you need to zip it yeah so that’s one box Mana yeah there’s
Two more boxes left that went really well um I don’t think she was expecting it it’s a massive relief it’s happy happy happy Meal please the new recruits at Oxley have now been working for a month it’s still been busy yeah insane there’s your drink sweetheart thank you do you become proud of yourself at the end of the day especially when it’s busy because you’ve managed to get through it
I don’t know where the time’s gone it should be scary to think that we’ve been here a month and it doesn’t feel like I’m working I just feel like I’m just you know just being here with family I guess so it’s worthless I love it all right guys everyone call us come and
Join me quick yeah okay good do you want the news now the Moroccan team just wanted to share the big massive news you know we’ve been open for about four weeks now we have it for a million pounds [Applause] [Applause] we have sold 80 000 pieces of chicken you might not mean a lot to a lot of people but I think to us as a team and as a store to know that we’ve made that much and sold that much it’s fantastic to be honest obviously I would say I actually thought
They’re gonna announce someone was getting married but that was even better [Applause] what James said was right um how we kind of like get people from different backgrounds different culture we all need different people do all these 56 people coming together and working as a team and then turned into
Family it’s just amazing not everyone actually joined the Oxley family Kim never started work and returned to college to train as a teaching assistant At the moment I want to get the teachers teachers and go in but you know you never know in a few my options are open Travis left Oxley after two weeks and now works in a bar It was just not a good place to work I went there to gain skills and everything and then when I was actually working there I couldn’t gain the skills because I was always made to sweep up or go in litter pick and if I wanted to be a
Cleaner I’d apply for a job to be a cleaner it’s safe to say KFC wasn’t right no it wasn’t right for me they bring them in young they mold them into that ideal employee what they see fit in their eyes which is basically a robot in the UK fast food is Big Business
85 of the British public indulge in it at least once a month and with 860 stores nationwide KFC serve up their own brand of fried chicken to 22 million customers every year it’s like something you can’t get anywhere else nothing can beat you know what you get when you come in here you
Go for that place don’t you he’s been very Morris chicken it’s like with some chicken you think that I’ve had enough for them full but with this chicken you should carry on and carry on [Applause] but the brand has always had a very particular image to defend
And for every fun there are those who consider it to be junk food rather than fast food it’s not really very healthy is it it’s got too much salt in it just I like it greasy I like it but I don’t like to go there much just a little bit dirtier yeah yeah When I first told my friends that I was taking a job at KFC I’ll never I can’t even count the number of times people said to me oh my God I love KFC but like don’t tell anyone and that’s that’s tough for the last three years marketing
Director Megan has been trying to change the Public’s perception of the Fried Chicken Giants I wanted to feel relevant to people like me and people like my friends I wanted to be a place where you can go to lunch and leave not feeling guilty or embarrassed that you went to KFC
I wanted to be an everyday name in a really positive way Megan clearly has a way to go before that happens so she and her team have commissioned a group of researchers to find out why I think in the past we’ve relied on what we think people know and this time we’re
Actually making a big investment in terms of resource and budget and to actually really understanding what people think and what they feel these people don’t make decisions based on what they think they often make decisions on how they feel and this research will help us understand how do people feel about KFC
So I think it’s only a good thing after weeks of interviewing customers the results are in so what do the punters really think we’ve created this list of we call it construct list of all the things that we saw in the interviews KFC is good value
Um it’s real chicken it’s a real chicken was a key idea it references to KFC being naughty and indulgent and then eating experience there’s one in dalston where I live and it just looks so rough people inside it didn’t look very good the counter and everything just looked a bit grimy
Like someone from Benefit Street some people just don’t go for eating off the bone or eating with their hands for them it links to disgust um uncivilized behavior for some people it’s like was massively positive so likening it to kind of the pool to have
Sex and that kind of the thing is a really positive thing and then there’s this one interview which was actually like quite a sad interview this lady who’s talking about I mean she absolutely loves the KFC chicken but just feels totally powerless and she was quite overweight and she’s talking about
The fact she just feels trapped by it yeah one chat I was talking to and he we’re talking about the eating experience and he said I just want to fill my face and it’s that you know it’s that carnivore it’s that raw eating experience that you just want to keep
Eating chicken until there’s no chicken left The M60 orbital 200 000 Vehicles circling Manchester every day this is the front line for KFC it’s ought to be the ideal location for a drive-through fast food Fried Chicken experience but since it opened six months ago Denton Rock has been a disappointment a man and a woman live peacefully in a
House together but one day the woman shoots her husband then she told him underwater for over five minutes at Denton front of house staff like Beth have few customers to serve leaving Dawn and the Burger Station team with a lot of time on their hands I promised my daughter to bring her a burger home tonight KFC it’s just Weber people fancy KFC in it that’s all it comes down to and I don’t think it’s in an ideal Place really you would have thought soul with a lot of traffic didn’t they the stores
Here and then there’s a roundabout here and you’ve got a goal round the roundabout to get to the store but then you’ve got to do like a weird U-turn from the outside but it’s too hard to get too much I’ll just keep going down the road it’s not the location itself because I
Think we’re building location we’re very visible but it’s just getting into here if I could just build a road out there straight into the car park it’d be ideal absolutely ideal but for the customers that do manage to navigate their way to Denton few seem to return disastrous about to go back three
Times to change the food because they messed the order up put lettuce on one Burger when you have to play and they put um when we asked for no sauce and the chips was cold if it was busy the reputation of Denson rock is why don’t you get a reputation it’s hard
To get rid of it which unfortunately we’ve got a bad reputation life is fabulous to the chicken shop Some guy always comes in and tells me about the colonel all the time like you knew him but he didn’t it just tells me about him The Fortunes of the colonel are a bit different just 40 miles down the road guys make sure we’re keeping on top of
The fries please last year Cheshire Oaks broke all sales records in a Northwest region singers on the way selling one million pieces of fried chicken have some Minis on plays manager Graham has been in fast food all his working life we went out to be the number one store in the Northwest in
Terms of breaking records at Christmas we did it and so you know yeah we always want to be the best could have five zingers on please well Olympians they don’t go into an Olympic Stadium thinking fifth or do air fourth I’ll do it they go for goals they can’t
Quite get gold they’ll go for silver if you don’t try then you’re not going to succeed it’s the same for every team member if you want to be the best of what you do what you’re doing here we’re getting busy having busy out every year now we’ve been winning things
We’re doing really well yeah it goes on to the team as well then so they’re feeling happy about working again it’s a good team again we are a good team he wants fryer a moment to define a manager building a fun environment is key to graeme’s management style
Should we time for ten three two bagging chips against the clock is one of graeme’s party pieces coming in here you’ve got Graham who’s a really personality which is really good so when you come here you want to work here because of Graham himself
I worked in a lot of KFC’s in the past and it does make a difference you’ll see that the management will make a difference for the staff so the staff will serve food all day long we will do that for you the great but it’s a management that makes a difference
Within the store that was poor do they want time though 35. that’s Paul I don’t have enough chips pressure got to me my part of the job that I enjoy is working with a team building up an atmosphere with a team it’s really being engaging with the team
It’s all about the team engagement if you get the engagement piece right with your people you’re going to be in a great place and they’re just going to work for you and the result is your output is your sales as your cash the prophet Cheshire Oaks makes goes
Back into the company but 65 percent of KFC branches are owned and run by franchisees to become a franchisee you have to have at least a million pounds in the bank and a taste for Kentucky style business foreign KFC probably twice maybe sometimes three times a week without fail
Without fail but I’ll watch what I eat I won’t be sitting there eating six weeks buckets three times a week Absolutely love it God I won’t be doing it if I didn’t love it Aki is one of 35 franchisees in the UK so I started working for KFC when I was doing my levels at school so when I was 16. Aki lives just outside London but he
Commutes to his patch in North Wales every week he bought his first store age 28. he may have started at the bottom but he’s working his way up I had an opportunity to buy in 1996 one in chingford it was tough and especially when we first opened that store didn’t make much
Money but we persevered and chicken was on that helped me to become kind of small franchising of the year for two years in a row which is brilliant over the last 20 years Aki has invested millions in the brand building up a portfolio of 13 stores some will make
Decent profits some will make laws but that’s that’s risk in life isn’t it that’s business right so this was number 12. it’s still number 12 for us what did this cost us just around around the 600 000 mark yeah not including the building yeah but Aki knows as well as anyone that to
Grow KFC needs to change if I look at other brands brands that have really taken a beating like wimpy and these guys wimpy had one of the they were you know they had so many units throughout the UK um but the reason why they kind of died is because they didn’t change they
Didn’t evolve with customers expectations they didn’t grow they didn’t you know and that’s the problem the day care KFC stops listening to its customers and changing and evolving and trying to make itself better that’s the day that I’ll probably leave this brand his latest store is in Shrewsbury and
He’s made every effort for it to stand out from the crowd yeah it’s big yeah but at least you can see it from miles around there’s no point of having a totem that you can just see when you drive up to the store you want to see that from far away
And he’s big at 3 000 square feet it’s the biggest store Aki has built sitting proudly above it izaki’s head office so what we’ll do is we bring kind of whenever we have any kind of training courses for managers or for assistant managers or team leaders they’ll come here for all their training
Bible on the desk and this is see I can keep an eye on everybody from here I can see what’s going on the outside area I can see how quick they give they dispatched here at the drive-through window my mentor’s always been whatever you do
It with 100 commitment I work hard and I kind of play hard as well I do everything to the max [Laughter] at all we sell chicken and chips that’s what we do and we’re proud of it foreign Kentucky Fried standards is crucial so KFC inspectors like Brian can ride into any store in any Town unannounced his patch includes the West Midlands and today he’s visiting a company-owned store this store visiting now is Albury so it’s that issues in the past around the operation standards the last few
Visits done pretty well in terms of the score I think the last score was around 80 from right um so this is the first time this quarter um that I’m visiting the store at Peak I’m looking for that the store itself is operating well there’s no major issues
Around food safety often safety I’m also looking at the cleanliness of the store to make sure it’s clean and invited for our customers Oldbury’s regular manager is on holiday MO is standing in and must deal with Brian’s visit Brian gives marks out of a hundred anything below 65 is breakdown and could force the store to close down we’ve got just two tags in place but we’ve got 11 products um in the burger show so therefore we’re not we’re not timing right Tim’s not great
Um it should be at least 63 to be honest yeah it’s 15. just to let you know your meat um temperature was 50. yeah so I’m gonna get rid of all the burgers here all right mate yeah there you go the food they throw away will cost
Hundreds of pounds and will affect the store’s weekly profits whatever should it be mo you should be in maximum 63 63 I think above 63 should know that man so let’s get rid of the old luck mate thank you how long have we had another lights in here oh smoke
Yeah you’ve got two seconds right here when you look at the defrost sections that don’t match up as they should we’re going to bend this yeah and then what we’re going to do is um bin the ranches that we’ve currently got do you agree with that yeah yeah good Chef Imran is
Also new to the store covering holiday leave okay that’s a good question all right why do you put the tray in the bin for to scrape it is it a good thing do you think cool Because it’s for food yeah food so you can’t do that yeah do you understand you can’t scrape it it’s right you’re scraping it but you can’t put it into the bin yeah do you understand yeah yeah good so stop it stop it tell him to stop it stop it just
Put it down please please stop it you got two minutes yeah good from a scale of one to ten how do you think today went I would say about five to six five to six yeah so you thought it was 50 great yeah okay you score today 50 one percent okay
With a score of just 51 Albury is now classed as a breakdown store it will stay open for now but has just a month to get things back to standard before Brian will return and decide the store’s future do I want breakdown stores now
But you know do I want to make sure the stores are operating to a standard where our customers are going to be happy absolutely and if it takes me to come to a store and identify those major issues then so big Yeah very close never seen anything like that before really yeah I mean so many problems and very less experience never seen like that got really bad headache now hello everyone it’s five live you’re on the money I’m Declan Curry Martin shook are you the managing director of KFC
Here in the UK does eating KFC make you fat well I think it’s all about balance a lot of consumers will be aware of a guideline of 2002 and a half thousand calories a kind of a day and so when you can go and enjoy a Phillip burger at KFC
And it’s only 445 calories you can understand you can enjoy a KFC as part of a balanced diet well you have an item on your menu called the supercharger it’s 1 290 calories that you can’t possibly say that that form is any part of a balanced
Diet well I think it does in the context of what else that individual despite Martin’s best efforts to defend his brand marketing director Megan worries he’s fighting a losing battle I don’t think anyone will ever think KFC is healthy and I’m not sure that we should be trying to get people
To think that we’re healthy um I think that would be a kind of a challenge that even the best Climbers on Mount Everest wouldn’t be able to tackle I I think what we’re trying to do is give people choice so we want to give them meaningful real Choice
Um that they can make a better decision and that there won’t be a massive trade-off on taste so some of it is about health in some of it it’s about having the right type of product to fit in with people being constantly on the go and moving around along
To answer their critics the company are attempting to move Beyond fried chicken and chips At head office there’s a constant drive to develop healthier products this one to the forbidden rice salad this has got quinoa charcoal peppers and stuff in it no idea beans shouldn’t be able to taste that good and get away with it in case In there you’ve still got your traditional chicken fillet yeah and I think that’s the key isn’t it to um to give customers something that you want you know the Fear Factor how oh if it’s all new and I’m going to spend my money on it how do I know I’m going to
Like it and if I don’t like it what am I going to eat but before Louise’s salads can get anywhere near a store customer the operations Department have to work out a practical way for the staff to make them in store oh that looks lovely How difficult is this to make where are you going to put everything where you put all this but it’s just this is good this is good for wholesome food yes it is I totally agree with that it’s just where we put this and cost we’re not
Going to sell as much of this we do chicken and chips this is not our volume generator and that’s why we’ve got to be balanced between what takes too much time installed too much space in store yeah and the tracks from what is our Core Business I honestly think the Whisk
Is not doing it yeah because you have to keep your menu fresh and contemporary and you know and and like I said customers demand more and not doing it I don’t think it’s an option you only have to look at Leon I mean or some of the other operators you know there’s
Starbucks all those guys have gone down this route and it fast food doesn’t necessarily have to be unhealthy food Denton rock is still underperforming its future is in doubt so manager Paul has called in his team to brainstorm new ways of selling southern style Kentucky hospitality in Britain’s North West team meeting this morning I’m gonna get some team members input and see what we can do differently
It’s a lot better than just me thinking of them so as I say two man’s better than one so hopefully yeah we’ll get some little Little Gems coming out nobody even knows there isn’t meeting really mine tomorrow night morning so I think about some sales ideas and I’ll spoke to
You if you’re already and see if you start thinking of something what we can sort of do differently with the store open your minds up to any anything any ideas come up with it cost a million pounds it can cost 50 it could be free up
Go on Ben what’s up I can eat in competition or something it’s like when you have those in things like the little competitions they let you eat hot dogs like you can eat hot dog busted you could have like a chicken competition like that did you give me yes that’s a good idea
Put it down you could do yeah what about if you consistently visit like a week once a week it’s a KFC and then if you visit like four times a month and you get like a voucher yes oh yes so like a loyalty card yeah yeah like Nando’s around local
Businesses and tell them to ring through all just like in the morning and I’ll be ready at a certain time vendors and stuff what about like a kid’s Corner in the store Yeah some really really good ideas there I’m gonna put them forward we will use some of them and obviously if they work the new guys have contributed to was increasing our sales which is fantastic yeah I think that was a very productive staff meeting as long as the ideas are put in
Yeah if it’s all just like um oh we’re gonna do this we’re gonna do that and nothing happens then as usual it will be a bit of a waste of time but hopefully you know it’ll be a domino effect Fast food and health food are clearly not the same thing at HQ they’ve spent 18 months developing another new product a healthier form of chicken that could change the public perception of the brand but they can’t go ahead without the franchisees signing up to sharing the risks so today they’ve
Invited Aki and two of his fellow franchisee board members today is majorly important because if the fantasies aren’t on board we kind of have to go back to the drying table but also if they’re not on board they’re not going to get behind it in the restaurants
So everyone needs to be kind of in agreement today this is the right builds to launch it’s the right range to launch because we won’t have time to change it after this so there’s just a little bit of pressure This is what all the fuss is about it’s called barbecued pulled chicken over the past three years KFC have tried and failed to launch a healthier non-fried product One screen this time they Hope they’ve got it right it’s got lots of flavor and lots of crunch it’s it’s low calorie idea it’s not the fried it’s fresh and Light a really good quality tasty product at the moment we craveable chicken and we have original and Zinger and what
We’re looking to introduce is pulled chicken which is a new format of chicken pulled chicken really is the key to unlock in future potential because it is so new and so contemporary for us doesn’t it give a perception of processed I mean we are real food how
Are we going to sell it to the customer that we are not real good quality food what is really helpful to us is that pulled pork is a big thing now in the UK and actually when you look at the screener results it scored all of the pulled chicken products scored way
Higher in terms of product quality than some of the other Concepts the potential for this for us is that it is perceived to be healthier and that it’s kind of contemporary it looks like it’s fallen off the bone it’s pulled across it’s not shredded so finely that it feels like pulper and
We’ve been really careful about those types of details to make sure it feels really quality still if we look even further at um you know they say five to ten years then instead of becoming known for chicken we then become known for cravable Unique tastes
But there is a low hanging fruit that we first need to get to with pulled chicken If the franchisees give pulled chicken the thumbs up it’ll be launched on the high streets in a matter of weeks okay so you’re eating the full chicken twister here so this has got more of a female skew the role of this is permissible weekday lunch to dry frequency
Um so we’ve got our standard tot here with our new coleslaw uh here we ring the pulled chicken we’ve got cheese and the new lettuce in there now I’ve done quite a bit of work to try and get the right balance between the lettuce and the barbecue pulled chicken flavor
What we really liked about it was that it goes after that slightly less that Friday lunch but moreover Monday Tuesday Wednesday and you can see yourself eating that on a regular basis so what were your thoughts on there on the Twister correct okay so that says comes up
I think it’s going to really kind of maybe not change the whole business but it gets us into healthier chicken we’re all on the same page and ready to go which just looks like and now we just figure out how do we sell them so consumers want to buy them The Trump floor please oldbury failed its food inspection a week ago 65 year old restaurant manager Margaret has returned from holiday to discover her store is in Breakdown oh my God I was at the company dad in the rain when you can can you do the disciple because I haven’t touched it
It does hurt that you you’re losing for something you’ve never ever lost on Margaret is determined to get her stored back on track I can take that one plans this morning are once I’ve done my managers meeting I’ve got all my Cooks coming in at various stages and I’m retarding them while Marie’s
Running the store getting my CR back together I’ve never had a food safety issue in my store never and that’s why it is vital we do this and get it right Today we’ll get it sorted and it’ll be tickets Right this is a copy of the CEO I’ve given you all a copy if you and Avatar take charge of the cleaning and when I say take charges clean I don’t mean you’re cleaning I mean you’re making sure the tumor cleaning and follow up on them any deviations yeah yeah action straight away
Good morning Kev silbury with over 10 years experience managing a store Margaret is more used to being at the top than at Rock Bottom we were in the top top 50 in the country so that’s how we got into that with a little little plaque
This one we were the third in the region third High best store in the region for everything shake it four times four times at all have you got your label on yet Margaret believes in a strict management style and she’s determined to let the staff know that she won’t tolerate any more failings This store used to be top and we’re going to be top again okay I don’t like coming heavy-handed but I’m gonna have to now because it’s it’s going to be put right and you either come along in the boat or you swim to the shop to the side and go somewhere else Everything could be done dusted and sealed off by Wednesday and we’re just waiting for Mr Smith to come back in Bring It On All right girls are we well busy clearly in North Wales franchisee Aki has a total of around 600 staff he believes keeping them happy is key last year last year no no no yeah okay you’ve grown I think making people feel valued to me is is the key oh
I remember my first day at KFC and this was going back 30 odd years ago there was no induction I was kind of left to my own devices and I just think it’s important that everybody feels valued brilliant good to see you they’re really good franchise to work
For they visit the stores occasionally which you don’t exceed in a lot of other businesses so it’s nice to see the buses occasionally occasionally I remember what my uh what my likes my dislikes my fears my aspirations were so I always try try and put myself in their shoes I think
There’s no limitations on what what you can do you know if I can do it everyone can do it put it that way this amazing where he is now so it’s like a wake-up and a bit of motivation that one day you could possibly be the same man
I look at all of these young guys all of these youngsters here and one day one might be an area manager what might be an Ops director one will probably have my job so yeah I think I think you know people with ambition people that want to
Do a really really good job I think there’s a there’s a massive opportunity for it in London plans for a KFC salad are on hold marketing director Megan is launching barbecue pulled chicken as a brand new Range if we had to have three the layout is working yeah then I think
Yeah and then we can decide whether the range consists of a twister mini wrap and the Ultimate Burger in the past we’ve done quite a lot of grilled chickens I’m trying to do healthier trying to do a kind of non-fried chicken and it’s hard because people come to KFC and they want
Something to taste really really amazing and this is one of the I think first products that tastes as good as the fried chicken and also in this in this in the Ultimate Burger it’s Pearl chicken and fried chicken which is really the ultimate right so should I put the pork on them
Yeah let’s see how it goes chicken chicken It’s food stylist dagmar’s job to make sure not a single piece of chicken is out of place it has to look as mouth-watering as possible it’s meant to look like it tastes really good and this needs to look amazing enough that they want this instead of what they normally order
So what makes your your kind of neurons start firing in your brain that kind of send you the signals oh I want that that makes me hungry that looks really good because we need them to try it and once they try it then hopefully they’ll love it and then they’ll might try the
Twister or they might try the wrap Pretty much the burger yeah it looks really good what do you think and then yeah maybe there’s a broader appeal for the people that would never even consider stopping at KFC because it’s unhealthy or it’s just fried chicken we’re not just fried chicken yeah anymore hopefully I think it’s really nice idea
KFC customers will love it have you tasted it I’ve lit my fingers it tastes really nice Open 24 hours a day bidvest warehouses store everything at Colonel’s restaurant could possibly need from its fresh to Frozen products new product pulled chicken has just arrived Pauline has to get it ready to leave the warehouse it’s being launched in Scotland where we’re going now is minus 25 in the coldest point
So it is freezing and I hate the cold so now all the KFC chips how you doing love this is the guy that probably drops all the chips as well so he’s sick of the side chips I bet the guy that invented chips are rich
David have we got a new product in on KFC barbecue pool chicken pole chicken not gonna climb it must be the way that it’s produced Derek do you know what a pulled chicken is no it’s all just come in two three days yeah but it says pulled chicken but I
Ain’t got a few cold I’ll do as fast as it’s all just the scratch pulled off barbecue pulled chicken what is it poles shredded so it’s a posh word of being shredded chopped up basically barbecue chopped up chicken foreign chicken isn’t going to be a simple cell
In a market that seems to know what it likes All new KFC products are first tried out in Scotland we’ve tested it we know that it’s very on Trend at the moment when you go to any store you can see Mexican food Brazilian Managers from across the region have come to Glasgow for pulled chicken training Grant from marketing
And Natalie from operations hope to fill them with enthusiasm we think this is really the start of something big so that’s why we need this to to land and we’re really excited about this and it’s not going to be your existing you know chicken and chips or I’ll go in there
And try the new burger this is going to be new customers you know I’m a bit trendy I’ll work past KFC and I really want chicken on the bone but what’s that pawn I’ll try that because it’s new and out there do you think you can make it work s it can work
Yes sir guys everybody come through so you can see the open pep talk over it’s time to demonstrate the intricacies of delivering a non-fried product so this is your pack support this is so it’ll come in on your deliverer so as you can see it’s really simple
When you place it on you place it two at the front and one in the middle simple like this this new form of chicken must be oven cooked at 100 degrees Celsius in the oven it goes Sunrise starts 25 minutes cook time this is abrios so the guy in the toaster is normal From the brioche buns to a new fresher type of lettuce every part of the process is new to stuff apart from the two fried fillets that sit proudly on top of the Ultimate Burger many coleslaw So here we go it’s much nice welcome everyone to The Taste panel today thanks for coming along it’s a triangle test which means that you’ll get three samples through the hatch with numbers on the plate as well as developing new products head office also constantly monitors their existing ones
Using HQ stuff as guinea pigs two products are the same one is different so please Circle the one that is that you think is different KFC spend two million pounds on processed cheese every year and they’re constantly on the lookout for ways to save money we’ve got two different cheeses today
Made by the same supplier and one’s just an enhanced version of the other slightly nutritionally different um and they’ll be looking for if they can taste the difference in the cheese we’ve given it to them in a street rise wrap so it’s in a product so they won’t
Know if they’re tasting if it’s in a tortilla in the BBQ sauce the lettuce or the mini fillet anything that goes in that build our ideal is that we want them to detect no difference so that’s what we’re aiming for this cheese has taken us around about
Three months to work on and to look at the formulation to look at size and just try and make it the best thing as possible we’ve tried never changed dimensions and the thickness so it’s never when you look at it it looks exactly the same and it feels the same
For the bite for the eater and they’ve got the same amount of glue really in the burger signal together Thank you they both passed yay thanks Nikki that’s right consumers and panelists didn’t detect a difference so that means that statistically um okay to proceed through huge amounts of cheese and huge volumes of cheese a year so any saving on cheese is very significant to us In Manchester the Denton Rock team have devised a cunning plan to attract customers a family fun day with some of the staff in unofficial costume thank you excited it’s absolutely freezing it’s actually freezing have you got your normal clothes underneath it as well what no because they won’t fit
I tried and it won’t fit to promote the event Beth and Lucy handout Flyers assistant manager David wears a rented costume but it’s without the permission of the Peppa Pig brand owners Easy badly don’t worry okay you’ve done some rock face painting the pig’s gonna be there Spider-Man get some set off the food on just bring the sleep with them see you there What are that pillows oh no there’s a carriage down there nobody knows who you are they can’t see you if you’re comfortable on Saturday with this you get 10 off your next order I’m a white fish inside though I won’t do it I’m busy on Saturday so I won’t go on a Saturday
So that’s three knows I’ve got a little face A bit quiet there’s not really any young people that’s all or people who really don’t want to get the face paint there’s a butterfly do you know what I mean do you want to leave flirt come to KFC on Saturday get tempting off the food order
Right not trying to learn anyone but we are walking in the middle of a road foreign It’s 18 months since conception and the launch day for barbecued pulled chicken has finally arrived company eyes are focused on the Argyle Street store The product sells the range will roll out Nationwide I think there’s probably a lot of people that I’ve even had this before They’ll be quite intrigued to just even come in and try it and that there I think looks absolutely fantastic they get fantastic like in our Snapchat behind it and so that can only help us so yeah I think it’ll do really well if I was just strolling past year I
Would come in for that so Happy Days thank you Would you like to try our new pool checking snack Camp no problem anything else for you your many fella Burgers went there today no please would you like to try our new ultimate pool check-in sales get off to a slow start we only do original checking we don’t have space to
Check in glasgow’s lunchtime customers are sticking with their tried and tested Fried Chicken um any I’ve got a snack box with popcorn chicken and gravy I just got a small popcorn never heard of poo chicken I guess there’s some that might not take the risk so I guess as can I gamble
There I thought I was advertising all that would make people make like Gamble A little chicken a little bit more like dog food to be honest doesn’t like appetizing at all doesn’t appeal to me I would stick this thing up and leave that when I want it looks like it’s like a beef stew on top of a chicken burger
And can I interest you in on your chicken that we started today it’s nice sure with customers not willing to change their habits the team decide to employ a new tactic hi guys how you doing can I interest you in some new chicken that we started this morning
Yeah not sure I’ve been cooked no hey can I interest you in some chicken that we just started doing this morning are you sure it’s lovely no wait no problem and we’re going to take a walk up the Cannon Street and see get people to try nice pool chicken
Or lapis oh yeah would you like to try summer KFC’s new pulled chicken Is that yummy nice Did you like that you can try that and store now I’m interested in your chicken it was just after this morning there And the oven I’ve been cooked sure sure it’s lovely it’s healthy it’s done enough healthier for you thank you thank you the future for pulled chicken in Glasgow looks doubtful and further south Margaret is nervous the deadline for oldbury’s return visit from inspector Brian is approaching and
She’s convinced he will come today so when he comes in Lorraine throw yourself at him kiss him hug him yeah make him feel welcome Margaret’s right Brian is on his way we’ve done literally everything we can do now we’re just waiting but let’s just make sure we’re ready for him guys yeah
Keep on top of it today it’s beginning to get to me it’s Brian I think that’s brilliant yeah Brian’s here guys Nancy get that pepper wine now Nancy get it away now Richard just get that up from under there please let’s not lose stupid points why Mr Smith
I’m all right are you coming for your lunch now you’re not coming in here for that you’re not coming in tonight see on here a tick means it’s just standard yeah if it’s blunt it’s not just standard if there’s a cross and I’m not satisfied so we’ve all got colors
And you can see like Marie’s checked all this yeah all the jobs are being done Brian thank you I’m gonna show you go and watch the ER is all about don’t worry Brian you’re getting knocked out of me nice and clean perfect mind your back oh look at this good enough to eat Ryan Please the guards have really taken a pride in their store and that’s what they needed so they understand what food safety issues are so it’s all moving along nicely Brian or moving along those side and everything’s just flowing just flowing You can just give me 99 points and go home what do you think your scores I really thought we were touching maybe the hi 80s wow that was pretty pretty impressive right so today Mark you’ve scored 84. well where’s me at the point come on bro I’m related thank you guys cheers
Margaret’s efforts have paid off the store is out of breakdown and the future is secure yes or no I thought it was better you know what I mean I thought it was better but then Brian’s doing his job uh 84 to move in on 33. points in three weeks that’s good In Denton Rock it’s the long-awaited family fun day even though the team don’t have permission to use a Peppa Pig to promote the store they need to get the ball rolling Face painting helium balloons it’s gonna be a bucket full of fun yeah Manager Paul has been moved on to another store but his replacement Dan hopes to rally the troops I do expect it to be starting to get really busy from about 12 o’clock so we’ll see I’ve got a lot of people in it there so hopefully they’ll put my
Good use and make them busy High sales High positivity on shift no more sad faces everyone enjoying themselves you can’t wait to get a few Lions next week no school run to get up from for the big day team member roshin has the honor of wearing the unofficial rented costume
I’ll keep it fast if you see any bottlenecks make sure you’re moving around obviously we should be busy I don’t want everyone to come in and get bad service if that makes sense before that Forks are the 20 uplift on normal sales today hopefully so yeah we’ll see So it’s every week it’s just been mainly Christmas and Halloween and then we’re in the new management now so we’re celebrating that The next one it’s really good yeah it’s a really good day thank you it’s really nice people are not gonna know it’s you Olivia I don’t really think it’s Hello Kitty yeah I haven’t seen Lobby this busy in a while it’s great win-win for everyone ‘s like this five o’clock goes quicker It’s looking good I’m pleased with how busy it is it shows the air that your hard work is actually coming for something there’s your six piece kernel And it’s good for the staff as well so obviously we’ve asked them to come in they’ve done extra help I’ve done extra things to help us out it’s nice that I can see the benefit Comics obviously the more money we make the more I was there
You get as well so it’s good for them if you keep on getting me hours it’s the big thing in it let’s find another job if you’re only getting 12 hours But we’ll see I have people about leaving you know just because of the way things are going but like things are going nice at the moment people being happy on shift so for now I’m quite happy where I am hopefully we can win back the customers that hate
Us because we are nice people I promise yeah some more people checking on you but it’s flying today so keep it going four days after the launch the people of Glasgow are beginning to warm to the taste of pulled chicken the advertising campaign has kicked in and word has spread throughout the city
Can you get more then please the burgers twisters and wraps are selling like hotcakes so if I was sold Soon twice as well as everything else definitely working it’s right out of shrimp on the barbie see me go online it’s not gonna make you go any faster that’s it you need to get more or not like straight away man the future for KFC could be riding on
Pulled chicken so Megan and the marketing team have come up from head office they want to hear from the customer’s first hand you can cheer even before you eat it you can smell it your brain knows this is gonna gonna Take off very slowly but it’s now like really really kicking them out one two three four five six seven it’s amazing [Laughter] there we go there we go they just told us how much they’ve sold it is kind of completely flown my expectations for me it really made me feel proud I did
Strangely we really wanted to see a massive massive massive thank you for being just astounding I cannot believe how many for chicken burgers you just made and they were all perfect if the teams are excited that’s half bad and pleasant they make such a difference to what customers From them it’s a really good litmus test for how successful people have always like put us in this one little niche indulgent by chicken and we’re much bigger and broader than them and to be successful in 10 years we have to be known for for more than just fried
Chicken could be the future of KFC
30 Comments
KFC finger licking good
KFC are so good to eat ♥️♥️♥️ I love the popcorn chicken ♥️♥️😊 🏴🏴 I’m so proud to be Scottish to have this amazing food 🍟🍗
I got a slogan for them..
"Oozing with greasy goodness.."
frozen vegan chicken strips taste like real chicken , in fact better , thing is if more people bought the vegan plant based products the prices would come down too.
Good to see this series is back! that is if it isnt a re upload
I didn't want to be a Doctor or something big difference training to become a Doctor and a KFC operative?……………
Why would you use a pig when it's chicken makes no sense 🍩
kfc use to b so gd now it sux big time
I did not mind eating here and putting on a little bit of weight.
sleepless nights over a KFC… get a grip xD
As a black man I can see being the Chicken taste guy as an absolute WIN
The former undertaker is now prepping chicken peices 😂😂
Ive not worked in fast food for 20 years, I cant imagine how degrading it must feel to have to be "assessed" to get a minimum wage job
sweet
load of nonsense, you couldnt run a global business with only 2 people knowing recipe
The oscars 😂😂😂 that's the furthest thing from the oscors I've ever seen.
One of the worst places i worked when i was young
Kfc near my gaf lads serving baby chick
Hi its fab looking keep it up you are doing a great job and having fun making some brilliant videos superstar Ali Walsall west midlands england junction 10 m6 Walsall churckery
It’s chicken so it’s healthy? That has to be a joke! 😅
macaroni chicken
need to sort out telford kfc
Imagine dying in a kfc toilet only in glasgae
The true Liverpool fan speaks
Its safe to say, Beth is not working at KFC anymore 😉
Hilarious those old cats opposing the business cos of “we pay abit more to live in this area”
I'm sea lion 🦭 I'm vegetarian 🤕
Can a 17 year old work 14 hours?
If you are over compulsory school age, and you're 16 or 17, the law refers to you as a young worker. There are fewer restrictions on when you can work and for how long, but there are still some rules. You'll only be able to work for eight hours every day, or a total of 40 hours over the course of a week.
F CIN MASS MURDERING OF CHICKENS ,, its grosss grosss grosss
The replaceable human batteries that are just cast aside when depleted for a new one are still fooled by a pat on the back and a special badge….corporate seem as braindead as they do everywhere else….old turtle on a post situation